# Script / CRM Panel

This section defines the tools available to agents during interactions, allowing them to access information and capture data efficiently.

- **Dynamic Script**  
    Provides adaptable call scripts that change based on the interaction, guiding agents through conversations.
- **Forms**  
    Allows agents to input and manage data in real time during the call.
- **CRM Integration (iframe or native)**  
    Enables access to CRM systems either through embedded views (iframe) or direct native integration within the platform.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/FbLimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/FbLimage.png)