Script / CRM Panel

This section defines the tools available to agents during interactions, allowing them to access information and capture data efficiently. 

 

 Dynamic Script Provides adaptable call scripts that change based on the interaction, guiding agents through conversations. 

 Forms Allows agents to input and manage data in real time during the call. 

 CRM Integration (iframe or native) Enables access to CRM systems either through embedded views (iframe) or direct native integration within the platform.