# Status & Control Bar

Within the main user interface, you will find several available options:

**1.[My Stats](https://wiki.croco-dial.net/books/agent-interface/page/dashboard-stats)**  
Displays your activity metrics, including: First Activity, Last Activity, Login Time, Total Calls, Break, Pause, Available, and Talk time.

**2.Voicemails**  
Shows the voicemail messages received in your account.

**3.Callbacks**  
Displays calls returned by customers.

**4.Chat**  
Your personal chat for communication.

**5.My Profile**  
Allows you to view your name, interface color, and other personalization settings.

**6.Logout Button**  
Used to sign out of the system.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/Iqbimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/Iqbimage.png)

**7.Call Menu Button**  
Returns you to the call interface to continue handling calls.

**8.Call Queue**  
Displays customers waiting in line to be attended.

**9.Phonebook**  
Contains a list of saved contact numbers for different needs.

**10.Call History**  
Records all calls made, including the numbers dialed.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/WbQimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/WbQimage.png)

**11.Play Button**  
Used to start receiving calls.

**12.Pause Button**  
Appears after pressing Play or by scrolling down. Allows you to take a break and select a reason.

**13.Hang Up Button**  
Used to end the current call.

**14.Hold Button**  
Used to place the customer on hold.

**15.Transfer button**  
This button allows you to transfer the current call to a colleague.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/fBOimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/fBOimage.png)

**16.Call Line Management**  
Allows you to manage multiple call lines, including placing customers on hold while handling others.

**17.Manual Call Option**  
Allows you to place a call by entering the customer’s number.

**18.Dial Pad**  
Numeric keypad used for dialing.

**19.[Call Transfer Buttons](https://wiki.croco-dial.net/books/agent-interface/page/how-to-transfer-a-call)**  
Used to transfer calls to departments such as Loans or Collections. Also available at the top before initiating a call.

**20.Mute Button**  
Used to mute your microphone during a call.

**21.Voicemail Broadcast**  
A pre-recorded message sent to the customer’s voicemail.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/tJZimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/tJZimage.png)

**22.Break Time Indicator**  
Shows how long you have been on break.

**23.Dial Method**  
Displays the current dialing method.

**24.Call Duration**  
Shows the duration of the current call.

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/O9Ximage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/O9Ximage.png)