Status & Control Bar

Within the main user interface, you will find several available options: 

 1. My Stats Displays your activity metrics, including: First Activity, Last Activity, Login Time, Total Calls, Break, Pause, Available, and Talk time. 

 2.Voicemails Shows the voicemail messages received in your account. 

 3.Callbacks Displays calls returned by customers. 

 4.Chat Your personal chat for communication. 

 5.My Profile Allows you to view your name, interface color, and other personalization settings. 

 6.Logout Button Used to sign out of the system. 

 

 7.Call Menu Button Returns you to the call interface to continue handling calls. 

 8.Call Queue Displays customers waiting in line to be attended. 

 9.Phonebook Contains a list of saved contact numbers for different needs. 

 10.Call History Records all calls made, including the numbers dialed. 

 

 11.Play Button Used to start receiving calls. 

 12.Pause Button Appears after pressing Play or by scrolling down. Allows you to take a break and select a reason. 

 13.Hang Up Button Used to end the current call. 

 14.Hold Button Used to place the customer on hold. 

 15.Transfer button This button allows you to transfer the current call to a colleague. 

 

 

 16.Call Line Management Allows you to manage multiple call lines, including placing customers on hold while handling others. 

 17.Manual Call Option Allows you to place a call by entering the customer’s number. 

 18.Dial Pad Numeric keypad used for dialing. 

 19. Call Transfer Buttons Used to transfer calls to departments such as Loans or Collections. Also available at the top before initiating a call. 

 20.Mute Button Used to mute your microphone during a call. 

 21.Voicemail Broadcast A pre-recorded message sent to the customer’s voicemail. 

 

 22.Break Time Indicator Shows how long you have been on break. 

 23.Dial Method Displays the current dialing method. 

 24.Call Duration Shows the duration of the current call.