# Worflow Stages

### Step 1: Login & Setup

- Agent logs in
- Selects campaign (if applicable)
- Reviews environment

### Step 2: Agent Becomes Available

- Agent sets status to **Ready**
- System includes agent in dialing pool

### Step 3: Call Handling


- Dialer places calls automatically
- Agent receives call when connected
- Lead information is displayed

### Step 4: Active Call Handling

- Agent interacts with customer
- Uses controls: 
    - Mute
    - Hold
    - Transfer
- Follows script / CRM

###  Step 5: Call Completion

- Call ends (agent or customer)
- System moves agent to **Wrap-up**

### Step 6: Disposition & Data Capture

- Agent selects outcome
- Adds notes
- Schedules callback if needed

### Step 7: Next Call Cycle

- Agent returns to: 
    - Ready (auto o manual)
- Next call is delivered