API Rest Reports Outbound Call Detail Records API: outbound_cdr Description Fetch detailed records of outbound calls made through the last 24 hours or a specific time given. Results include per-call information like timestamp, caller, agent, disposition, campaign, and wait time. Also includes a summary of total and handled calls by campaign. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction outbound_cdr Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description tenant ['AAA', 'BBB'] A list of tenants to filter the results. (Three characters only) profile ['LOANS', 'COLLECTIONS'] A list of profiles to filter the results. fromDate YYYY-MM-DD The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours. toDate YYYY-MM-DD The end date for the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=outbound_cdr&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=outbound_cdr" \ --data-urlencode "goUser=MyUSer" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "rows": [ { "call_date": "2025-05-02 06:58:53", "src": "8888888888", "dst": "3333333333", "agent": "Agent.Example", "campaign": "CAMPAIGN-1", "call_type": "Dialer", "disposition": "Voicemail", "carrier_disposition": "Answer", "term_reason": "AGENT", "queue_time": "0", "portfolio": "AAA", "vendor_lead_code": "11111111-22222222...", "lead_id": "11111111", "list_id": "222222222222222", "entry_date": "2025-05-02 06:55:08" }, { "call_date": "2025-05-02 06:58:54", "src": "2222222222", "dst": "4444444444", "agent": "Agent.Example", "campaign": "CAMPAIGN-2", "call_type": "Dialer", "disposition": "Voicemail", "carrier_disposition": "Answer", "term_reason": "AGENT", "queue_time": "37", "portfolio": "BBB", "vendor_lead_code": "22222222-33333333...", "lead_id": "222222222", "list_id": "33333333333333", "entry_date": "2025-05-02 06:55:08" }, ... ], "headers": [ ... ], "summary_headers": [ ... ], "summary_rows": [ { "campaign_name": "CAMPAIGN-1", "total_leads": 296, "dialable": 296, "pending": 0, "total_calls": 651, "dialer": 526, "dialed": 651, "manual_calls": 125, "handled_calls": 285, "total_removed": 0, "removed": 127, "remove_all_period": 127 }, { "campaign_name": "CAMPAIGN-2", "total_leads": 3031, "dialable": 3031, "pending": 2018, "total_calls": 1013, "dialer": 1010, "dialed": 1013, "manual_calls": 3, "handled_calls": 661, "total_removed": 0, "removed": 11, "remove_all_period": 11 }, ... ] } } Inbound Call Detail Records API: inbound_cdr Description This API provides detailed information about inbound calls handled by crocodial. It includes timestamps, caller and destination numbers, queue and campaign metadata, agent assignments, and call outcomes. This API is useful for analyzing call flow, queue behavior, and agent performance in inbound call operations. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction inbound_cdr API's name. Action to perform. goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description tenant ['AAA', 'BBB'] A list of tenants to filter the results. (Three characters only) profile ['LOANS', 'COLLECTIONS'] A list of profiles to filter the results. fromDate YYYY-MM-DD The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours. toDate YYYY-MM-DD The end date for the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=inbound_cdr&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=inbound_cdr" \ --data-urlencode "goUser=MyUSer" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "tenant[]=CCC" \ --data-urlencode "profile[]=COLLECTIONS" \ Β  Example Response { "result": "success", "data": { "rows": [ { "call_date": "2025-05-29 22:23:05", "enter_on_queue": "2025-05-29 22:23:33", "src": "5551234567", "dst": "5559876543", "carrier": "SIP/EXAMPLE1-00000001", "uniq1": "1234567890.000001", "queue": "EXAMPLE_QUEUE_1", "agent": "Agent001", "campaign": "EXAMPLE_CAMPAIGN_A", "disposition": "Live Disconnect", "term_reason": "CALLER", "queue_time": "0", "call_duration": "34", "queue_position": "1", "portfolio": "PORTFOLIO_A", "lead_id": "10000001", "list_id": "Example List", "vendor_lead_code": "John Doe" }, { "call_date": "2025-05-29 20:07:06", "enter_on_queue": "2025-05-29 20:07:15", "src": "5557654321", "dst": "5552468135", "carrier": "SIP/EXAMPLE2-00000002", "uniq1": "1234567890.000002", "queue": "EXAMPLE_QUEUE_2", "agent": "Agent002", "campaign": "EXAMPLE_CAMPAIGN_B", "disposition": "Denied", "term_reason": "CALLER", "queue_time": "0", "call_duration": "140", "queue_position": "1", "portfolio": "PORTFOLIO_B", "lead_id": "10000002", "list_id": "Example List", "vendor_lead_code": "Jane Smith" } ], "headers": [ ... ] } } πŸ“Œ Response Fields Field Name Description call_date Date and time when the call started. enter_on_queue Timestamp when the caller entered the queue. src Caller’s phone number. dst Destination phone number (usually the DID or agent extension). carrier The SIP carrier or trunk that handled the call. uniq1 Unique call identifier. Often used for logging and tracking. queue Queue name where the call was routed. agent Agent who handled the call. campaign Campaign associated with the call. disposition Final status of the call (e.g., Answered, Denied, Live Disconnect). term_reason Call termination reason (e.g., AGENT, CALLER, QUEUE_TIMEOUT). queue_time Time in seconds the caller spent in queue. call_duration Total duration of the call in seconds. queue_position Position of the caller in the queue at entry. portfolio Portfolio or business unit associated with the call. lead_id Identifier of the lead/contact associated with the call. list_id Name or ID of the list from which the lead came. vendor_lead_code Lead code from the vendor (usually the customer's name or tag). Agent Activity Report API:Β exportAgentReport Description This API provides detailed reporting data for agents over a specified date range. It returns various statistics such as activity times, call durations, and sales for individual users, as well as aggregated summaries for specific parameters. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction exportAgentReport Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description fromDate YYYY-MM-DD The start date for the report. toDate YYYY-MM-DD The end date for the report. user ['example.user1', 'example.user2'] A list of specific users to include in the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportAgentReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-01&toDate=2025-05-14&user=example.user1 POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=exportAgentReport" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "fromDate=2025-05-09" \ --data-urlencode "toDate=2025-05-10" \ --data-urlencode "user[]=Example.User1" \ --data-urlencode "user[]=Example.User2" Β  Example Response { "result": "success", "data": { "headers": [ { "title": "User", "field": "user", "frozen": true }, { "title": "First Activity", "field": "first_activity", "minWidth": 125 }, ... ], "rows": [ { "user": "Example.User1", "portfolio": "CSC", "first_activity": "2025-05-05 10:39:25", "last_activity": "2025-05-05 20:00:41", "avalible": "6708", "avail_between_calls": "10", "talk": "21066", "avg_talk": "30", "talk_+_avail": "27774", "wp_sec": null, "aftercall": "2203", "total_calls": "684", "break": "3699", "pause": "6", "login_time": "33685", "sales": "3", "denied": "0", "lip": "0", "vrf": "0", "profile": "Servers" }, { "user": "Example.User1", "portfolio": "GAL", "first_activity": "2025-05-05 12:06:13", "last_activity": "2025-05-05 20:57:27", "avalible": "5542", "avail_between_calls": "19", "talk": "15440", "avg_talk": "42", "talk_+_avail": "20982", "wp_sec": null, "aftercall": "3263", "total_calls": "299", "break": "6394", "pause": "125", "login_time": "30926", "sales": "4", "denied": "0", "lip": "0", "vrf": "0", "profile": "Mul Portfo" } ], "summary_headers": [ { "title": "Type", "field": "type", "frozen": true }, { "title": "Login Time", "field": "login_time" }, ... ], "summary_rows": [ { "type": "Summary", "user": 0, "portfolio": 0, "first_activity": 4050, "last_activity": 4050, "avalible": 12250, "avail_between_calls": 29, "talk": 36506, "avg_talk": 72, "talk_+_avail": 48756, "wp_sec": 0, "aftercall": 5466, "total_calls": 983, "break": 10093, "pause": 131, "login_time": 64611, "sales": 7, "denied": 0, "lip": 0, "vrf": 0, "profile": 0 }, { "type": "Average", "user": 0, "portfolio": 0, "first_activity": 2025, "last_activity": 2025, "avalible": 6125, "avail_between_calls": 14.5, "talk": 18253, "avg_talk": 36, "talk_+_avail": 24378, "wp_sec": 0, "aftercall": 2733, "total_calls": 491.5, "break": 5046.5, "pause": 65.5, "login_time": 32305.5, "sales": 3.5, "denied": 0, "lip": 0, "vrf": 0, "profile": 0 }, { "type": "Max", "user": 0, "portfolio": 0, "first_activity": 2025, "last_activity": 2025, "avalible": 5542, "avail_between_calls": 19, "talk": 15440, "avg_talk": 42, "talk_+_avail": 20982, "wp_sec": 0, "aftercall": 3263, "total_calls": 299, "break": 6394, "pause": 125, "login_time": 30926, "sales": 4, "denied": 0, "lip": 0, "vrf": 0, "profile": 0 }, { "type": "Min", "user": 0, "portfolio": 0, "first_activity": 2025, "last_activity": 2025, "avalible": 5542, "avail_between_calls": 10, "talk": 15440, "avg_talk": 30, "talk_+_avail": 20982, "wp_sec": 0, "aftercall": 2203, "total_calls": 299, "break": 3699, "pause": 6, "login_time": 30926, "sales": 3, "denied": 0, "lip": 0, "vrf": 0, "profile": 0 } ] } } Agent Call Detail Records API: agent_cdr Description This endpoint allows you to retrieve detailed call records of agents, providing comprehensive information such as user details, call times, dispositions, phone numbers, call types, and more. You can specify the agents and the date range to include in the report.Β This API is ideal for generating detailed call logs, monitoring agent activity, and analyzing call performance across different campaigns and portfolios. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agent_cdr Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description user ['example.user1', 'example.user2'] A list of specific users to include in the report. tenant ['AAA', 'BBB'] A list of tenants to filter the results. (Three characters only) profile ['SERVERS', 'COLLECTIONS'] A list of profiles to filter the results. fromDate YYYY-MM-DD The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours. toDate YYYY-MM-DD The end date for the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_cdr&goUser=MyUser&goPass=MyPass&responsetype=json&profile[]=COLLECTIONS&tenant[]=CSC&fromDate=2025-05-13&toDate=2025-05-13" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=agent_cdr" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "profile[]=COLLECTIONS" \ --data-urlencode "tenant[]=CSC" \ --data-urlencode "fromDate=2025-05-13" \ --data-urlencode "toDate=2025-05-13" Β  Example Response { "result": "success", "data": { "rows": [ { "user": "Example.User1", "answer_time": "2025-05-13 20:59:08", "disposition": "VM / NML", "phone_number": "1234567890", "loan_number": "1111111-222222-...", "call_type": "MANUAL", "call_duration": "00:00:47", "lead_id": 3333333, "term_reason": "CALLER", "portfolio": "GAL", "campaign_name": "GALSERVERS" }, { "user": "Example.User2", "answer_time": "2025-05-13 20:56:45", "disposition": "VM / NML", "phone_number": "9876543210", "loan_number": "33333333-444444...", "call_type": "DIALER", "call_duration": "00:00:20", "lead_id": 3344444, "term_reason": "CALLER", "portfolio": "GAL", "campaign_name": "GALFRESHLEADS" }, ... ], "headers": [ { "title": "USER", "field": "user", "formatter": "html" }, { "title": "ANSWER TIME", "field": "answer_time", "formatter": "html" }, ... ] } } πŸ“Œ Response Fields Field Description user Agent's username. answer_time Timestamp when the call was answered. disposition Call result or status (e.g., VM / NML). phone_number Contact phone number. loan_number Unique Identifier for the loan record. call_type Type of call (e.g., MANUAL, DIALER). call_duration Total duration of the call. lead_id Unique identifier of the lead. term_reason Reason for call termination. portfolio Portfolio associated with the call. campaign_name Name of the campaign associated with the call. Agent Calls Summary Report API: agent_calls_report Description This endpoint provides detailed information of agent. Shows aΒ breakdown of call metrics for each agent, including average talk time, total calls, and call types (manual, inbound, dialer). πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agent_calls_report Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description user ['example.user1', 'example.user2'] A list of specific users to include in the report. tenant ['AAA', 'BBB'] A list of tenants to filter the results. (Three characters only) profile ['SERVERS', 'COLLECTIONS'] A list of profiles to filter the results. fromDate YYYY-MM-DD The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours. toDate YYYY-MM-DD The end date for the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_calls_report&goUser=MyUser&goPass=MyPass&responsetype=json&profile[]=SERVERS&tenant[]=GAL&fromDate=2025-05-12&toDate=2025-05-14" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=agent_calls_report" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "profile[]=SERVERS" \ --data-urlencode "tenant[]=GAL" \ --data-urlencode "fromDate=2025-05-12" \ --data-urlencode "toDate=2025-05-14" Β  Example Response { "result": "success", "data": { "agent_report": { "headers": [ ... ], "rows": [ { "user": "User.Example1", "profile": "Collections", "portfolio": "GAL", "avg_talk": "43", "total_calls": "577", "manual": "9", "inbound": "12", "dialer": "0" }, { "user": "User.Example2", "profile": "Servers", "portfolio": "CSC", "avg_talk": "67", "total_calls": "245", "manual": "24", "inbound": "22", "dialer": "0" }, { "user": "User.Example3", "profile": "VIP", "portfolio": "ADMIN", "avg_talk": "46", "total_calls": "887", "manual": "235", "inbound": "41", "dialer": "0" }, ... ] }, "frequency_report": { "headers": [], "rows": [] } } } πŸ“Œ Response Fields Field Description user Username of the agent. profile Profile assigned to the agent (e.g., Servers, Loan, VIP). portfolio The portfolio associated with the agent (e.g., CSC, GAL). avg_talk Average handle time of the agent in seconds. total_calls Total number of calls handled. manual Number of manual calls made. inbound Number of inbound calls received. dialer Number of dialer calls made. Export Agents Pause Report API: exportPauseReport Description This endpoint provides a detailed breakdown of agent activity across billable and non-billable categories during login sessions. It returns metrics such as talk time, after-call work, breaks, and total login duration per agent in seconds, allowing for precise time tracking and performance analysis. This report is essential for understanding how agents allocate their working hours. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agent_cdr Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). fromDate YYYY-MM-DD The start date for the report. toDate YYYY-MM-DD The end date for the report. Optional Parameters Parameter Value Description user ['example.user1', 'example.user2'] A list of specific users to include in the report. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportPauseReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-25&toDate=2025-05-27" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=exportPauseReport" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "user[]=Example.User1" \ --data-urlencode "user[]=Example.User2" \ --data-urlencode "fromDate=2025-05-13" \ --data-urlencode "toDate=2025-05-13" Β  Example Response { "result": "success", "data": { "headers": [ ... ], "rows": [ { "user": "Example.User1", "logged_days": 1, "pause_sec": 6571, "wait_sec": 16789, "talk_sec": 973, "wp_sec": 3314, "dispo_sec": 1899, "dead_sec": 157, "manual_talk": 6757, "pause": 58, "dialne": 643, "manual": 1001, "priv": 2232, "virtua": 2460, "data": 0, "meetin": 0, "train": 0, "wc": 0, "lunch": 0, "lagged": 0, "login": 0, "andial": 0, "billable_time": 29879, "no_billable_time": 2290, "total_time": 32169 }, { "user": "Example.User2", "logged_days": 1, "pause_sec": 9567, "wait_sec": 12565, "talk_sec": 4679, "wp_sec": 0, "dispo_sec": 484, "dead_sec": 14, "manual_talk": 1365, "pause": 956, "dialne": 49, "login": 11, "lunch": 1870, "manual": 37, "priv": 1387, "virtua": 1753, "wc": 635, "data": 0, "meetin": 0, "train": 0, "lagged": 0, "andial": 0, "billable_time": 20883, "no_billable_time": 4859, "total_time": 25742 } ] } } πŸ“Œ Response Fields Field Name Description user Username of the agent. logged_days Number of days the agent has logged in. dispo_sec Seconds spent in after-call disposition (aftercall). wait_sec Seconds spent available, waiting for calls (available). talk_sec Seconds spent talking on calls. manual_talk Seconds spent talking on manually dialed calls. manual Time spent in manual dial mode (excluding talk time). data Time spent handling data-related tasks. virtua Time categorized as "Virtua" (custom category). billable_time Total time that is considered billable. lunch Time spent on lunch breaks. wc Time marked for bathroom breaks. priv Time spent on personal/private breaks. train Time spent in training sessions. meetin Time spent in meetings. pause Time paused without a specific reason. lagged Time marked as lagged (connectivity/system delays). login Time spent during login stage. no_billable_time Total non-billable time. total_time Total login session time (billable + non-billable). Inbound Call Summary Statistics API: inbound_summary_stats Description This endpoint provides a summarized report of inbound call activity for a given date range, optionally filtered by tenant. It returns daily metrics including total calls, queued calls, abandoned calls (split by those that waited more than 20 seconds), handled calls, and average hold and handle times. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction inbound_summary_stats Action to perform. Name of endpoint goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Optional Parameters Parameter Value Description fromDate YYYY-MM-DD The start date for the report. toDate YYYY-MM-DD The end date for the report. tenant ["AAA", "BBB"] Array of tenant identifiers to restrict data. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=inbound_summary_stats&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-25&toDate=2025-05-30" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=inbound_summary_stats" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "tenant[]=TTY" \ --data-urlencode "fromDate=2025-05-20" \ --data-urlencode "toDate=2025-05-30" Β  Example Response { "result": "success", "data": { "rows": [ { "calldate": "2025-05-28", "total_calls": "693", "queued_calls": "424", "abandon1": "38", "abandon2": "61", "handled_calls": "372", "avg_hold_time": "67.78", "avg_handle_time": "469.33" }, { "calldate": "2025-05-29", "total_calls": "716", "queued_calls": "507", "abandon1": "42", "abandon2": "57", "handled_calls": "448", "avg_hold_time": "38.84", "avg_handle_time": "544.30" }, { "calldate": "2025-05-30", "total_calls": "308", "queued_calls": "204", "abandon1": "54", "abandon2": "24", "handled_calls": "130", "avg_hold_time": "147.03", "avg_handle_time": "423.23" }, ], "headers": [ ... ] } } πŸ“Œ Response Fields Field Description calldate The date of the call activity ( YYYY-MM-DD ). total_calls Total inbound calls received. queued_calls Calls that entered the queue. abandon1 Calls abandoned after waiting more than 20 seconds. abandon2 All abandoned calls, including those under 20 seconds. handled_calls Calls successfully answered by an agent. avg_hold_time Average hold time (in seconds). avg_handle_time Average handle time (in seconds). Agent Summary Statistics API: agent_summary_stats Description This endpoint retrieves a summary of agent activity and performance statistics over the last day. It is useful for supervisors and managers to monitor agent productivity, call handling metrics, and time distribution across various call and pause states. This returns detailed data per agent, including call counts (manual, inbound, dialer), time spent in login, pause, talk, and break statuses, as well as call outcomes and user profile information. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agent_summary_stats Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_summary_stats&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=agent_summary_stats" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "dates": "'2025-05-06' AND '2025-05-06 23:59:59'", "headers": [...], "rows": [ { "USER": "user.example", "calls_handled": "8", "manual_calls": "0", "inbound_calls": "8", "dialer_calls": "0", "xfer_out": "0", "xfer_in": "0", "voicemail": "0", "denied": "0", "noa": "0", "sales": "0", "WIT": "0", "login_time": "18455", "pause": "8", "break": "853", "talk": "1847", "most_dispo": null, "portfolio": "AAA", "profile": "CUSTSERVICE" }, { "USER": "user.example2", "calls_handled": "71", "manual_calls": "68", "inbound_calls": "3", "dialer_calls": "68", "xfer_out": "0", "xfer_in": "0", "voicemail": "0", "denied": "0", "noa": "0", "sales": "0", "WIT": "0", "login_time": "18709", "pause": "298", "break": "1877", "talk": "1640", "most_dispo": null, "portfolio": "BBB", "profile": "COLLECTIONS" }, ... ] } } Data Fields per Agent Field Description USER Agent username calls_handled Total number of calls handled manual_calls Outbound manual calls inbound_calls Calls received from inbound queues dialer_calls Calls initiated by the dialer xfer_out Calls transferred out by the agent xfer_in Calls transferred to the agent voicemail Voicemails left or received denied Calls denied or blocked noa Not answered (No Answer) sales Calls marked as sales WIT Calls marked with β€œWIT” disposition login_time Total login time (in seconds) pause Total pause time (in seconds) break Total break time (in seconds) talk Total talk time (in seconds) most_dispo Most frequent call disposition portfolio Associated portfolio name profile Agent's role or function profile Dashboard Agents Time Metrics and Usage Statistics API: agentTimeUsage Description This endpoint retrieves detailed time usage statistics for each agent, showing how much time was spent in different states such as talking, paused, available, and more. It also includes general usage averages across all agents. πŸ”—Β  URL https:// DOMAIN .croco-dial.net/goAPIv2/goDashboard/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agentTimeUsage Action to perform. goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET : curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=agentTimeUsage&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=agentTimeUsage" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "breakdown": [ { "user": "john.doe", "first_login": 0, "last_logoff": 0, "login_time": 14.0, "after_call": 0, "break": 12.0, "pausa": 0, "avalible": 30.0, "talk": 37.14, "wrapup": 0, "cust_leave": 0, "total_calls": 25, "pause": 15.0, "ready": 25.0 }, { "user": "jane.smith", "first_login": 0, "last_logoff": 0, "login_time": 140, "after_call": 0, "break": 18.0, "pausa": 0, "avalible": 42.0, "talk": 57.54, "wrapup": 0, "cust_leave": 2, "total_calls": 30, "pause": 12.5, "ready": 30.5 }, ... ], "general": { "pause": 13.75, "ready": 27.75, "talk": 38.0 } } } Get Agents Availability Overview API: getAgentStatus Description This endpoint retrieves the current status of agents in the system, including how many are connected, paused, ready, in a call, or offline. πŸ”—Β  URL https:// DOMAIN .croco-dial.net/goAPIv2/goDashboard/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Body Parameters Parameter Value Description goAction getAgentStatus Action to perform. This parameter specifies the exact operation the API should execute. goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=getAgentStatus&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getAgentStatus" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "total_live_agents": 61, "paused_agents": 9, "ready_agents": 24, "incall_agents": 28, "offline_agents": 42, "total_active_agents": 102 } } Get Total Number of Agents Currently in Call API: goGetTotalAgentsCall Description This endpoint retrieves the total number of agents currently handling calls . It specifically looks for agents that are in the following states: InCall, Queue, 3-Way and Park. Is perfect for real-time monitoring of agent activity. It allows you to quickly know how many agents are currently in action. πŸ”—Β  URL https:// DOMAIN .croco-dial.net/goAPIv2/goDashboard/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction goGetTotalAgentsCall Action to perform. goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET : curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=goGetTotalAgentsCall&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=goGetTotalAgentsCall" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": 23 } Users Get User Information and Performance Statistics API: getUserInfo Description This action retrieves detailed information and performance statistics for a specific user. It includes user credentials, profile settings, permissions, and real-time productivity metrics such as login time, talk time, break duration, and total calls. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goUsers/goAPI.php Note: Replace domain with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getUserInfo Action to retrieve detailed information and performance statistics for a specific user. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. user example.user Username of the user whose data is being requested. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://domain.croco-dial.net/goAPIv2/goUsers/goAPI.php?goAction=getUserInfo&goUser=MyUser&goPass=MyPass&user=example.user&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getUserInfo" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "user=Example.User" Β  Example Response { "result": "success", "data": { "user_info": { "user_id": 1234, "user": "example.user", "pass": "examplePass", "pass_hash": "ABC123xyzHashValue", "email": "example.user@example.com", "voicemail_id": "", "phone_login": "1234567890", "phone_pass": "phonePass123", "full_name": "Example User", "user_level": 1, "territory": "", "tenant": "EXAMPLE_TENANT", "user_code": "1234", "hotkeys_active": "1", "agent_choose_ingroups": "0", "scheduled_callbacks": "1", "agentonly_callbacks": "1", "agentcall_manual": "1", "dialer_recording": "1", "dialer_transfers": "1", "closer_default_blended": "0", "user_group": "EXAMPLE_GROUP", "dialer_recording_override": "DISABLED", "alter_custphone_override": "NOT_ACTIVE", "alert_enabled": "0", "agent_shift_enforcement_override": "DISABLED", "shift_override_flag": "0", "allow_alerts": "0", "closer_campaigns": " CAMPAIGN1 CAMPAIGN2 CAMPAIGN3 -", "agent_choose_territories": "0", "custom_one": "", "custom_two": "", "custom_three": "", "custom_four": "", "custom_five": "", "agent_call_log_view_override": "DISABLED", "agent_choose_blended": "1", "agent_lead_search_override": "NOT_ACTIVE", "preset_contact_search": "NOT_ACTIVE", "voicemail_pass": "voicePass123" }, "user_stats": { "first_activity": "09:00:00", "last_activity": "17:00:00", "login_time": "08:00:00", "after_call": "00:10:00", "break": "00:30:00", "pause": "00:05:00", "avalible": "01:00:00", "avg_wait": "00:00:20", "talk": "06:00:00", "talk_avalible": "07:00:00", "total_calls": 100, "denied": 2, "lip": 1, "vrf": 3, "sales": 5, "sla_productivity": "87%" } } } Get Real-Time Agent Status API: getLiveAgentInfo Description Retrieves real-time status information for a specific agent. This includes the agent's current activity (e.g., READY, IN CALL,, DISPOSITION, PAUSE - BREAK or LUNCH BREAK,), call details, and campaign context if the agent is handling a live call. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goUsers/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getLiveAgentInfo Action to retrieve live status and call info for a specific user. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. user example.user The username of the agent to check live info for. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php?goAction=getLiveAgentInfo&goUser=MyUser&goPass=MyPass&user=example.user&responsetype=json" POST: If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getLiveAgentInfo" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "user=Example.User" Β  Example Response Agent READY { "result": "success", "data": { "status": "READY", "color": "primary", "in_call_with": "", "campaign_id": "", "campaign_name": "", "call_type": "", "caller_id": "", "conf_exten": "8600118", "server_ip": "127.0.0.1", "vendor_lead_code": "", "lead_id": 0 } } Β  Example Response Agent IN CALL { "result": "success", "data": { "status": "IN CALL", "color": "green", "in_call_with": "1234567890", "campaign_id": "CAMP001", "campaign_name": "EXAMPLE_CAMPAIGN", "call_type": "DIALER", "caller_id": "9876543210", "conf_exten": "8600118", "server_ip": "127.0.0.1", "vendor_lead_code": "abc123-xyz456", "lead_id": 7890123 } } Get All Portfolios API: getAllPortfolios Description This endpoint retrieves a list of all available portfolios and their corresponding names. Portfolios represent different business segments or client groups in the call center system. Each portfolio is associated with a unique code and a descriptive name. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goUsers/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getAllPortfolios Action to perform. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php?goAction=getAllPortfolios&goUser=MyUser&goPass=MyPass&responsetype=json" POST: If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getAllPortfolios" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": [ { "portfolio": "ABC", "portfolio_name": "Alpha Business Corp" }, { "portfolio": "XYZ", "portfolio_name": "Xylon Technologies" }, { "portfolio": "MNO", "portfolio_name": "Monolith Solutions" }, { "portfolio": "PQR", "portfolio_name": "Pioneer Realty Group" } ] } Get All Profiles API: getAllProfiles Description This endpoint retrieves a list of all available profiles configured in the system. Each profile is represented with its unique identifier ( profile_id ) and its display name ( profile_name ). This endpoint also provides additional data for profiles, such as disposition sets and the option to edit each profile. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goUsers/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getAllProfiles Action to perform. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php?goAction=getAllProfiles&goUser=MyUser&goPass=MyPass&responsetype=json" POST: If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getAllProfiles" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": [ { "profile_id": "COLLECTIONS", "profile_name": "COLLECTIONS" }, { "profile_id": "CUSTOMER_SERVICE", "profile_name": "CUSTOMER_SERVICE" }, { "profile_id": "SALES_SUPPORT", "profile_name": "SALES_SUPPORT" } ], "use_profile": 1, "profiles": { "headers": [ ... ], "rows": [ { "id": 1, "profile_id": "COLLECTIONS", "profile_name": "COLLECTIONS", "disposition_set": "PAYMENT FOLLOW-UP", "action": "" }, { "id": 2, "profile_id": "CUSTOMER_SERVICE", "profile_name": "CUSTOMER_SERVICE", "disposition_set": "GENERAL INQUIRIES", "action": "" }, { "id": 3, "profile_id": "SALES_SUPPORT", "profile_name": "SALES_SUPPORT", "disposition_set": "NEW LEADS", "action": "" } ] } } Get All Users API: goGetAllUsers Description This API endpoint fetches a complete list of all user accounts in the system along with their associated details such as name, extension, campaigns, profile level, allowed companies, and specific permissions like inbound, dialer, and manual dial capabilities. It also returns the list of all available campaigns, preview campaigns and the total of users. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goUsers/goAPI.php Note: Replace domain with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction goGetAllUsers Action to retrieve all users in the system (Active and inactive ones). goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. only_inactives 0 0 to show Active Users, or 1 to show Inactive Users. responsetype json/xml Format of the response ( json recommended). πŸ“ Optional Parameters Parameter Value Description only_inactives 0 or 1 Use the value 0 to show Active Users, or 1 to show Inactive Users. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://domain.croco-dial.net/goAPIv2/goUsers/goAPI.php?goAction=goGetAllUsers&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goUsers/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=goGetAllUsers" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "user_list": [ { "user_id": 2222, "user": "Jhon.Exp", "name": "Jhon Example", "exten": 2222, "level": 1, "active": "Y", "campaign_id": "4460708090", "campaign_name": "...", "rank": 0, "profile_id": 22, "allowed_companys": ["AMI", "IST", "PTR"], "inbound": 1, "dialer": 1, "xfer": 1, "manual_dial_only": 0, "closer_campaigns": " AGENTDIRECT ", "agentcall_manual": "1" }, ... ], "all_campaigns": [ "SERVERS", "CUSTSERVICE", "COLLECTIONS", "NEWLOANS", ... ], "all_preview_campaigns": [ { "campaign_id": "12345678", "campaign_name": "PAYMENTS" }, { "campaign_id": "234567891", "campaign_name": "GENERAL" } ], "total_users": 165, "total_active_users": 165, "total_inactive_users": 0 } } πŸ“ŒΒ  ResponseΒ  Fields Field Description user_id Unique identifier for the user. user Username. name Full name of the user. exten User extension number. level Access level of the user. active Whether the user is active ("Y" or "N"). campaign_id ID of the primary campaign assigned. campaign_name Name of the primary campaign. rank User rank (for prioritization). profile_id ID of the assigned user profile. allowed_companys List of companies the user has access to. inbound Inbound call permission (1 = Yes, 0 = No). dialer Dialer permission (1 = Yes, 0 = No). xfer Transfer permission (1 = Yes, 0 = No). manual_dial_only Whether the user is restricted to manual dialing only. closer_campaigns String of campaigns available for call transfers. agentcall_manual Indicates if manual agent calling is enabled (usually "1"). Call Times Get All Predefined Call Time Settings API: goGetAllCalltimes Description This endpoint retrieves all predefined call time configurations in the system. Each configuration defines allowed call time ranges for each day of the week, typically used for campaign scheduling or restrictions. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goCalltimes/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction goGetAllCalltimes Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goCalltimes/goAPI.php?goAction=goGetAllCalltimes&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goCalltimes/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=goGetAllCalltimes" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "call_time_id": [ "24hrs", "7am6pm", "CLOSED", "7am6pmMF", "7am8pmMF", "24hours" ], "call_time_name": [ "24 Hours", "7am6pm", "CLOSED", "7am6pm M to F", "7am8pmMF", "24 Hours" ], "ct_default_start": [ 0, 700, 2400, 700, 700, 0 ], "ct_default_stop": [ 2400, 1800, 2400, 1800, 2000, 2400 ], "ct_sunday_start": [ 0, 0, 0, 0, 900, 0 ], "ct_sunday_stop": [ 0, 0, 0, 0, 1700, 0 ], "ct_monday_start": [ 0, 700, 0, 700, 700, 0 ], "ct_monday_stop": [ 0, 1800, 0, 1800, 2000, 0 ], "ct_tuesday_start": [ 0, 700, 0, 700, 700, 0 ], "ct_tuesday_stop": [ 0, 1800, 0, 1800, 2000, 0 ], "ct_wednesday_start": [ 0, 700, 0, 700, 700, 0 ], "ct_wednesday_stop": [ 0, 1800, 0, 1800, 2000, 0 ], "ct_thursday_start": [ 0, 700, 0, 700, 700, 0 ], "ct_thursday_stop": [ 0, 1800, 0, 1800, 2000, 0 ], "ct_friday_start": [ 0, 700, 0, 700, 700, 0 ], "ct_friday_stop": [ 0, 1800, 0, 1800, 2000, 0 ], "ct_saturday_start": [ 0, 700, 0, 0, 700, 0 ], "ct_saturday_stop": [ 0, 1600, 0, 0, 1600, 0 ], "user_group": [ "---ALL---", "---ALL---", "---ALL---", "---ALL---", "---ALL---", "---ALL---" ] } Get Specific Call Time Configuration API: goGetCalltimeInfo Description This endpoint retrieves detailed information about a specific call time configurations. This includes the default call time ranges for each day of the week, any custom after-hours configurations, and comments associated with the call time settings. It is useful for understanding the permitted call windows and any specific rules applied to different days. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goCalltimes/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction goGetAllCalltimes Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. call_time_id "weekdays-example" The ID of the call time configuration you want to retreive. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goCalltimes/goAPI.php?goAction=goGetCalltimeInfo&goUser=MyUser&goPass=MyPass&responsetype=json&call_time_id=weekdays-example" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goCalltimes/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=goGetCalltimeInfo" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json" \ --data-urlencode "call-time-id=weekdays-example" \ Β  Example Response { "result": "success", "id": 14, "call_time_id": "weekdays-example", "call_time_name": "weekdays-example", "call_time_comments": "weekdays-example_7am6pm_7am4pm-Saturday", "ct_default_start": 700, "ct_default_stop": 1800, "ct_sunday_start": 0, "ct_sunday_stop": 0, "ct_monday_start": 700, "ct_monday_stop": 1800, "ct_tuesday_start": 700, "ct_tuesday_stop": 1800, "ct_wednesday_start": 700, "ct_wednesday_stop": 1800, "ct_thursday_start": 700, "ct_thursday_stop": 1800, "ct_friday_start": 700, "ct_friday_stop": 1800, "ct_saturday_start": 700, "ct_saturday_stop": 1600, "ct_state_call_times": "", "default_afterhours_filename_override": "", "sunday_afterhours_filename_override": "", "monday_afterhours_filename_override": "", "tuesday_afterhours_filename_override": "", "wednesday_afterhours_filename_override": "", "thursday_afterhours_filename_override": "", "friday_afterhours_filename_override": "", "saturday_afterhours_filename_override": "", "user_group": "---ALL---", "ct_holidays": "" } Β  πŸ“Œ Response Fields Field Description id The unique identifier for the call time entry. call_time_id The ID of the call time configuration. call_time_name The name of the call time configuration. call_time_comments Additional comments or description for the call time configuration. ct_default_start Default start time in military format (HHMM). ct_default_stop Default stop time in military format (HHMM). ct_sunday_start Call start time for Sunday (HHMM). The value 0 to use the default settings. ct_sunday_stop Call stop time for Sunday (HHMM). The value 0 to use the default settings. ct_state_call_times Custom state-specific call times, if any. default_afterhours_filename_override Custom audio file for after-hours calls (default). sunday_afterhours_filename_override Custom audio file for after-hours calls on Sunday. user_group The user group associated with this call time configuration. ct_holidays Configured holidays for the call time setting. Campaigns Get Specific Campaign Details API: getCampaignInfo Description Retrieves detailed information about a specific campaign, including its settings, dial statuses, configurations, and associated transfer groups. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goCampaigns/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getCampaignInfo Action to retrieve campaign details and settings. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. campaign_id MyCampaignID The ID of the campaign you want to retrieve information for. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php?goAction=getCampaignInfo&goUser=MyUser&goPass=MyPass&campaign_id=MyCampaignID&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getCampaignInfo" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=Mypass" \ --data-urlencode "responsetype=json" \ --data-urlencode "campaign_id=11111111" Β  Example Response { "result": "success", "data": { "campaign_id": "1234567", "campaign_name": "CUTSERVICE", "active": "Y", "dial_status_a": null, "dial_status_b": "", "lead_order": "DOWN_LAST_CALL_TIME", "hopper_level": 1000, "auto_dial_level": "3", "next_agent_call": "longest_wait_time", "local_call_time": "24hrs", "dial_timeout": 30, "dial_prefix": "903", "campaign_cid": "123456789", "campaign_script": "SCRIPT001", "campaign_recording": "ALLFORCE", "closer_campaigns": "AGENTDIRECT, CUTSERVICE", "drop_call_seconds": 1, "drop_action": "IN_GROUP", "wrapup_seconds": 0, "manual_dial_list_id": 999999999, "queue_priority": 50, "default_xfer_group": "AGENTDIRECT", "survey_method": "AGENT_XFER", "survey_dtmf_digits": "1238", "survey_xfer_exten": "8300", "use_internal_dnc": "Y", "manual_dial_timeout": "30", "three_way_call_cid": "CAMPAIGN", "three_way_dial_prefix": "903", "callback_days_limit": 0, "campaign_description": null, "campaign_calldate": "2025-05-07 11:51:49" }, "campaign_type": "OUTBOUND", "custom_fields_launch": "ONCALL" } Response Structure Field Type Description data object Contains all the campaign details. └── campaign_id string Unique ID of the campaign. └── campaign_name string The name of the campaign. └── active string Whether the campaign is active ( Y ) or not ( N ). └── dial_status_a to dial_status_e string The dial statuses associated with the campaign. └── lead_order string Specifies the order of leads in the hopper. └── hopper_level number Number of leads loaded into the hopper. └── auto_dial_level string The auto-dial level for the campaign. └── next_agent_call string Specifies the method for the next agent call assignment. └── local_call_time string Time restrictions for dialing. └── dial_timeout number Time in seconds before the call times out. └── dial_prefix string The prefix added to dialed numbers. └── campaign_cid string Caller ID for the campaign. └── campaign_script string The script associated with the campaign. └── campaign_recording string Indicates the call recording policy. └── closer_campaigns string List of related closer campaigns. └── drop_call_seconds number Seconds before considering the call as "dropped". └── drop_action string Action to take when a call is dropped. └── wrapup_seconds number Time for agents to wrap up after a call. └── wrapup_message string Message displayed during the wrap-up. └── manual_dial_list_id number List ID for manual dialing. └── queue_priority number Priority of this campaign in the call queue. └── default_xfer_group string Default transfer group for calls. └── survey_method string Method for handling survey calls (e.g., AGENT_XFER ). └── survey_dtmf_digits string DTMF digits used for survey responses. └── survey_xfer_exten string Extension for survey transfers. └── use_internal_dnc string Whether the campaign uses the internal Do Not Call list ( Y / N ). └── manual_dial_timeout string Timeout for manual dial attempts. └── three_way_call_cid string Caller ID for three-way calls. └── three_way_dial_prefix string Dial prefix for three-way calls. └── callback_days_limit number Maximum days allowed for scheduled callbacks. └── campaign_description string Optional description of the campaign. └── campaign_calldate string The last call date for this campaign. campaign_type string Specifies if the campaign is INBOUND , OUTBOUND , or BLENDED . custom_fields_launch string Indicates if custom fields are launched during the call ( ONCALL ). Fetch All Campaigns Information API: goG etAllCampaigns Description This endpoint provides a detailed list of all campaigns configured in the system, along with their properties and current status. The response includes essential information about each campaign, such as the name, dialing method, auto-dial level, and its activation status. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goCampaigns/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction goGetAllCampaigns Action to retrieve all campaigns. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php?goAction=goGetAllCampaigns&goUser=MyUser&goPass=MyPass&responsetype=json" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=goGetAllCampaigns" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=Mypass" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "rows": [ { "id": "99999999", "campaign_name": "SERVERS", "dialer": "Y", "campaign_vdad_exten": "Y", "list_order_mix": "Y", "dial_method": "POWER DIAL", "auto_dial_level": "3", "active": "Y" }, { "id": "88888888", "campaign_name": "DEFAULT", "dialer": "N", "campaign_vdad_exten": "Y", "list_order_mix": "Y", "dial_method": "POWER DIAL", "auto_dial_level": "0", "active": "Y" }, { "id": "77777777", "campaign_name": "COLLECTIONS", "dialer": "Y", "campaign_vdad_exten": "Y", "list_order_mix": "Y", "dial_method": "POWER DIAL", "auto_dial_level": "2", "active": "Y" }, ... ] } } πŸ“Œ Response Fields Field Description id Unique identifier of the campaign. campaign_name Name of the campaign. dialer Indicates if the campaign is configured for auto-dial ( Y ) or not ( N ). campaign_vdad_exten Defines if the campaign uses Answering Machine Detection (AMD). list_order_mix Indicates if the leads are mixed during the dialing process. dial_method The dialing method used: "POWER DIAL", "PREDICTIVE",Β  or "PREVIEW". auto_dial_level Auto-dial level (number of channels per agent). active Specifies if the campaign is active ( Y ) or inactive ( N ). Get Current Leads on Hopper by Campaign API:Β getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for a specific campaign. The hopper is a queue of leads that are ready to be dialed. The response includes detailed lead information such as loan ID, phone number, call disposition, source, list name, and an HTML button to delete the lead. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goCampaigns/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction getLeadsOnHopper Action to get the leads for a specific campaign. goUser MyUser API authorized user. goPass MyPass Password for the API authorized user. campaign_id ID-Campaign (number) Campaign identifier to search hopper. responsetype json/xml Format of the response ( json recommended). Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php?goAction=getLeadsOnHopper&goUser=MyUser&goPass=MyPass&responsetype=json&campaign_id=123456" POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=getLeadsOnHopper" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=Mypass" \ --data-urlencode "campaign_id=123456" \ --data-urlencode "responsetype=json" Β  Example Response { "result": "success", "data": { "rows": [ { "lead_id": "10001", "last_local_call_time": "2025-06-01 14:23:45", "loan_id": "LN123456", "phone_number": "5551234567", "state": "CA", "disposition": "NEW", "count": 0, "gmt_offset_now": "-8.00", "hopper_id": "5001", "alt_dial": "MAIN", "list_name": "Default Leads List", "list_id": "901", "priority": 99, "source": "WEBFORM", "numrows": 2, "delete": "" }, { "lead_id": "10002", "last_local_call_time": "2025-06-01 13:12:09", "loan_id": "LN654321", "phone_number": "5559876543", "state": "TX", "disposition": "CALLBK", "count": 1, "gmt_offset_now": "-6.00", "hopper_id": "5002", "alt_dial": "ALT", "list_name": "Follow-up List", "list_id": "902", "priority": 90, "source": "IMPORT", "numrows": 2, "delete": "" } ], "headers": [ { "title": "Loan ID", "field": "loan_id" }, { "title": "Phone Number", "field": "phone_number" }, { "title": "Disposition", "field": "disposition" }, { "title": "Count", "field": "count" }, { "title": "Source", "field": "source" }, { "title": "List Name", "field": "list_name" }, { "title": "Lead ID", "field": "lead_id" }, { "title": "Delete", "field": "delete", "formatter": "html" } ], "html": "
...
", "content": "table" } } πŸ“Œ Response Fields Field Name Description lead_id Unique identifier of the lead last_local_call_time Timestamp of the last local call to the lead (if any) loan_id Vendor lead code (often a unique external ID like a loan or case ID) phone_number Lead's phone number state US State (if available) from lead data disposition Status or outcome of the last interaction (e.g., NEW , CALLBK , SALE ) count Number of times this lead has been called gmt_offset_now GMT offset of the lead's time zone hopper_id Internal hopper ID (queue ID) alt_dial Alternative dialing method or flag list_name Name of the list this lead belongs to list_id ID of the list priority Lead priority in the hopper source Source of the lead (e.g., WEB , IMPORT ) numrows Total number of rows returned (same for all rows, used for frontend) delete HTML snippet for a delete button (used in frontend UI) Common Error Responses Common Error Responses Below are the most common error responses returned by the API, along with their descriptions to facilitate troubleshooting: Invalid Username/Password { "result": "error", "message": "Invalid Username/Password" } Description: The provided username or password is incorrect. Ensure that goUser and goPass are valid credentials. Β  Invalid Response Type result=error;message=This API function only accepts XML or JSON value on responsetype Description: The responsetype parameter must be either json or xml . Double-check the parameter value in your request. Β  Missing Required Parameters { "code": "40001", "message": "Error: Missing required parameters" } Description: Β One or more required parameters are missing from the request. Verify that all required fields are correctly populated. Β  Agent API Get Customer Informacion API: Get Customer Informations Description The API is responsible for retrieving the client’s information. πŸ”— URL https:// DOMAIN .croco-dial.net/goAPIv2/goAgent/goAPI.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Value Description goAction agent_summary_stats Action to perform goUser MyUser API authorized user. goPass MyPass Authorized user's password. responsetype json/xml Format of the response ( json recommended). phone number Phone_Number Insert the client’s phone number. leed id leed_id Call ID. Note: This endpoint uses body parameters for authentication instead of tokens or headers. Request Examples: GET: curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goAgent/goAPI.php?goUser=MyUser&goPass=MyPass&goAction=goGetCustomerInfo&responsetype=json&phone_number=PhoneNumer&lead_id=MyLeadID" POST (Form Data) If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \ -H "Content-Type: application/x-www-form-urlencoded" \ --data-urlencode "goAction=agent_summary_stats" \ --data-urlencode "goUser=MyUser" \ --data-urlencode "goPass=MyPass" \ --data-urlencode "responsetype=json"\ --data-urlencode "phone number=Phone_Number" Β  Example Response { "result": "success", "lead_info": { "lead_id": 14246, "list_id": 22799125, "title": "Lic", "first_name": "Bruno", "middle_initial": "M", "last_name": "Macias", "phone_number": "8004321000", "alt_phone": "5587654321", "email": "brunoramiro@email.com", "address1": "Av. Reforma 123", "address2": "Interior 4B", "address3": "Col. Centro", "city": "Guadalajara", "state": "Jalisco", "province": "Ontario", "postal_code": "44100", "country_code": "MX", "gender": "U", "date_of_birth": "1825-10-23", "status": "PU", "user": "Bruno", "comments": "Additional information was requested." }, "custom_info": null, "is_customer": 0 } Data Fields per Agent Field Description result Indicates the overall status of the API operation (e.g., success , error , validation_failed ). lead_info Container object that holds the structured information related to the lead. lead_id Unique identifier assigned to the lead within the system. Used as the primary reference for subsequent operations. list_id Identifier of the campaign or list to which the lead is assigned, enabling segmentation and organization. title Honorific or professional title associated with the lead (e.g., Mr., Ms., Dr.). first_name Given name of the lead. middle_initial Middle name initial of the lead, if available. last_name Family name or surname of the lead. phone_number Primary contact phone number used for outbound or inbound communication. alt_phone Secondary or alternative contact phone number. email Email address associated with the lead for electronic correspondence. address1 Primary street address including street name and number. address2 Additional address details such as apartment, suite, or unit number. address3 Optional extended address field depending on system configuration. city City of residence associated with the lead’s address. state State or administrative region of the lead’s address. province Province or territorial division, used when applicable based on country standards. postal_code ZIP code or postal code corresponding to the lead’s address. country_code Two-letter country code compliant with ISO 3166-1 alpha-2 standards (e.g., US, MX, CA). gender Gender classification of the lead ( M = Male, F = Female, U = Unknown). date_of_birth Lead’s date of birth formatted according to the ISO 8601 standard (YYYY-MM-DD). status Operational status code assigned to the lead within the system, determined by internal business logic. user System user or agent currently assigned to manage the lead. comments Free-text field used to store notes or annotations related to the lead. custom_info Object containing configurable custom fields defined by the system; may return null if no custom fields are present. is_customer Logical indicator specifying whether the lead has been converted into a customer ( 1 ) or remains a prospect ( 0 ). Leads Load Leads API: Load Lead Description The Load Lead API allows you to register, import, and distribute leads within a call center platform. Its purpose is to centralize the capture of potential customers coming from campaigns, web forms, external databases, or CRM integrations, so they can later be managed by agents, auto dialers, or follow-up workflows. Β  Note:Β  Api user for this function must have modify_leads set to 1 and user_level must be set to 8 or higher πŸ”—Β  URL https://DOMAIN.croco-dial.net/API/lmapi.php Note: Replace DOMAIN with the specific domain you want to query. πŸ“ Required Parameters Parameter Description phone_number must be all numbers, 6-16 digits. phone_code must be all numbers, 1-4 digits, defaults to 1 if not set. list_id must be all numbers, 3-12 digits, defaults to 999 if not set. source description of what originated the API call (maximum 20 characters) . campaing must be the campaign to load the lead Opcional Fields vendor_lead_code 1-20 characters source_id 1-50 characters gmt_offset_now overridden by auto-lookup of phone_code and area_code portion of phone number if applicable title 1-4 characters first_name 1-30 characters middle_initial 1 character last_name 1-30 characters address1 1-100 characters address2 1-100 characters address3 1-100 characters city 1-50 characters state 2 characters province 1-50 characters postal_code 1-10 characters country_code 3 characters gender U, M, F (Undefined, Male, Female) - defaults to 'U' date_of_birth YYYY-MM-DD alt_phone 1-12 characters email 1-70 characters security_phrase 1-100 characters comments 1-255 characters multi_alt_phones 5-1024 characters (see examples for more info) rank 1-5 digits owner 1-20 characters (user ID, Territory or user group) entry_list_id WARNING! ONLY USE IF YOU KNOW WHAT YOU ARE DOING, CAN BREAK CUSTOM FIELDS! (must be all numbers, 3-12 digits, will not work if custom_fields is set to Y) Settings Fields dnc_check Y, N or AREACODE, default is N campaign_dnc_check Y, N or AREACODE, default is N campaign_id 2-8 Character campaign ID, required if using campaign_dnc_check or callbacks add_to_hopper Y or N, default is N hopper_priority 99 to -99, the higher number the higher priority, default is 0 hopper_local_call_time_check Y or N, default is N. Validate the local call time and/or state call time before inserting lead in the hopper usacan_prefix_check Y or N, default is N. Check for a valid 4th digit for USA and Canada phone numbers (cannot be 0 or 1). usacan_areacode_check Y or N, default is N. Check for a valid areacode for USA and Canada phone numbers(also checks for 10-digit length). nanpa_ac_prefix_check Y or N, default is N. Check for a valid NANPA areacode and prefix, if optional NANPA data is on the system. custom_fields Y or N, default is N. Defines whether the API will accept custom field data when inserting leads into the vicidial_list table For custom fields to be inserted, just add the field label as a variable to the URL string Β For example, if the field_label is "favorite_color" you would add "&favorite_color=blue". tz_method , POSTAL, TZCODE or NANPA, default is which will use the country code and areacode for time zone lookups POSTAL relies on the postal_code field TZCODE relies on the owner field being populated with a proper time zone code Β NANPA relies on the optional NANPA areacode prefix data being loaded on your system. callback Y or N, default is N. Set this lead as a scheduled callback. campaign_id field is REQUIRED for callbacks. callback_status 1-6 Character, callback status to use, default is CALLBK (vicidial_list status will be set to CBHOLD to lock. callback_datetime YYYY-MM-DD+HH:MM:SS, date and time of scheduled callback. REQUIRED if callback is set. Β 'NOW' can be used for current datetime. 'xDAYS' can also be used where 'x' is replaced with a number of days in the future. callback_type USERONLY or ANYONE, default is ANYONE. callback_user User ID the USERONLY callback is assigned to. callback_comments Optional comments to appear when the callback is called back. lookup_state Y or N, default is N. Looks up state field from areacode list. Only works if the 'state' field is not populated. list_exists_check Y or N, default is N. If the list_id is not a defined list in the system, it will ERROR and not insert the lead. duplicate_check Check for duplicate records in the system, can select more than one (duplicate_check=DUPLIST-DUPTITLEALTPHONELIST) If duplicate is found, will return error, the duplicate data and lead_id and list_id of existing record Here are the duplicate_check options: DUPLIST - check for duplicate phone_number in same list DUPCAMP - check for duplicate phone_number in all lists for this list's campaign DUPSYS - check for duplicate phone_number in entire system DUPPHONEALTLIST - check for duplicate phone against phone_number and alt_phone in same list DUPPHONEALTCAMP - check for duplicate phone against phone_number and alt_phone in all lists for this list's campaign DUPPHONEALTSYS - check for duplicate phone against phone_number and alt_phone in entire system DUPTITLEALTPHONELIST - check for duplicate title and alt_phone in same list DUPTITLEALTPHONECAMP - check for duplicate title and alt_phone in all lists for this list's campaign DUPTITLEALTPHONESYS - check for duplicate title and alt_phone in entire system DUPNAMEPHONELIST - check for duplicate first_name, last_name and phone_number in same list DUPNAMEPHONECAMP - check for duplicate first_name, last_name and phone_number in all lists for this list's campaign Β  DUPNAMEPHONESYS - check for duplicate first_name, last_name and phone_number in entire system " 1/2/3/7/14/15/21/28/30/60/90/180/360DAY - Added to one of the above duplicate checks(i.e. "DUPSYS90DAY"), only checks leads loaded in last 90 days Request Examples: GET : curl -X GET "https://DOMAIN.croco-dial.net/API/lmapi.php?user=MyUser&pass=MyPass&function=add_lead&phone_number=number_client&source=MyUser POST (Form Data): If you prefer to send the data as form parameters: curl -X POST "https://DOMAIN.croco-dial.net/API/lmapi.php" \ --data-urlencode "user=MyUser" \ --data-urlencode "pass=MyPass" \ --data-urlencode "function=add_lead" \ --data-urlencode "phone_number=number_client" \ --data-urlencode "source=MyUser" Β  Example Response SUCCESS: add_lead LEAD HAS BEEN ADDED - 7275551111|6666|999|193715|-4 NOTICE: add_lead ADDED TO HOPPER - 7275551111|6666|193715|1677922 SUCCESS: add_lead LEAD HAS BEEN ADDED - 7275551111|6666|999|193716|-4 NOTICE: add_lead CUSTOM FIELDS VALUES ADDED - 7275551111|1234|101 NOTICE: add_lead CUSTOM FIELDS NOT ADDED, CUSTOM FIELDS DISABLED - 7275551111|Y|0 NOTICE: add_lead CUSTOM FIELDS NOT ADDED, NO CUSTOM FIELDS DEFINED FOR THIS LIST - 7275551111|1234|101 NOTICE: add_lead CUSTOM FIELDS NOT ADDED, NO FIELDS DEFINED - 7275551111|1234|101 NOTICE: add_lead MULTI-ALT-PHONE NUMBERS LOADED - 3|6666|193716 NOTICE: add_lead NOT ADDED TO HOPPER, OUTSIDE OF LOCAL TIME - 7275551111|6666|193716|-4|0 NOTICE: add_lead SCHEDULED CALLBACK ADDED - 1234|2011-09-29 12:00:01|TESTCAMP|6666|USERONLY|CALLBK NOTICE: add_lead SCHEDULED CALLBACK NOT ADDED, USER NOT VALID - 1234|TESTCAMP|6| NOTICE: add_lead SCHEDULED CALLBACK NOT ADDED, CAMPAIGN NOT VALID - 1234|XYZ NOTICE: add_lead NANPA options disabled, NANPA prefix data not loaded - 0|6666 Β  Example Error ERROR: add_lead INVALID PHONE NUMBER LENGTH - 72755|6666 ERROR: add_lead INVALID PHONE NUMBER PREFIX - 72755|6666 ERROR: add_lead INVALID PHONE NUMBER AREACODE - 72755|6666 ERROR: add_lead INVALID PHONE NUMBER NANPA AREACODE PREFIX - 7275551212|6666 ERROR: add_lead USER DOES NOT HAVE PERMISSION TO ADD LEADS TO THE SYSTEM - 6666|0 ERROR: add_lead NOT AN ALLOWED LIST ID - 7275551212|98762 ERROR: add_lead NOT A DEFINED LIST ID, LIST EXISTS CHECK ENABLED - 7275551212|12344 ERROR: NO FUNCTION SPECIFIED ERROR: add_lead DUPLICATE PHONE NUMBER IN LIST - 7275551111|101|8765444 ERROR: add_lead DUPLICATE PHONE NUMBER IN CAMPAIGN LISTS - 7275551111|101|8765444|101 ERROR: add_lead DUPLICATE PHONE NUMBER IN SYSTEM - 7275551111|101|8765444|101 ERROR: add_lead DUPLICATE PHONE NUMBER IN LIST - 7275551111|101|8765444|PHONE ERROR: add_lead DUPLICATE PHONE NUMBER IN CAMPAIGN LISTS - 7275551111|101|8765444|101|ALT ERROR: add_lead DUPLICATE PHONE NUMBER IN SYSTEM - 7275551111|101|8765444|101|PHONE ERROR: add_lead DUPLICATE TITLE ALT_PHONE IN LIST - 1234|7275551111|101|8765444 ERROR: add_lead DUPLICATE TITLE ALT_PHONE IN CAMPAIGN LISTS - 1234|7275551111|101|8765444|101 ERROR: add_lead DUPLICATE TITLE ALT_PHONE IN SYSTEM - 1234|7275551111|101|8765444|101 ERROR: add_lead DUPLICATE NAME PHONE IN LIST - Bob|Smith|7275551113|101|8765444|101 ERROR: add_lead DUPLICATE NAME PHONE IN CAMPAIGN LISTS - Bob|Smith|7275551113|101|8765444|101 ERROR: add_lead DUPLICATE NAME PHONE IN SYSTEM - Bob|Smith|7275551113|101|8765444|101