Agent Activity Report

API: exportAgentReport 

 

 Description 

 This API provides detailed reporting data for agents over a specified date range. It returns various statistics such as activity times, call durations, and sales for individual users, as well as aggregated summaries for specific parameters. 

 

 🔗 URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php 

 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Required Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 exportAgentReport 

 Action to perform 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 

 Optional Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 fromDate 

 YYYY-MM-DD 

 The start date for the report. 

 

 

 toDate 

 YYYY-MM-DD 

 The end date for the report. 

 

 

 user 

 ['example.user1', 'example.user2'] 

 A list of specific users to include in the report. 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET: 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportAgentReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-01&toDate=2025-05-14&user=example.user1 

 POST (Form Data) 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=exportAgentReport" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json" \

 --data-urlencode "fromDate=2025-05-09" \

 --data-urlencode "toDate=2025-05-10" \

 --data-urlencode "user[]=Example.User1" \

 --data-urlencode "user[]=Example.User2" 

 

   Example Response 

 {

 "result": "success",

 "data": {

 "headers": [

 {

 "title": "User",

 "field": "user",

 "frozen": true

 },

 {

 "title": "First Activity",

 "field": "first_activity",

 "minWidth": 125

 },

 ...

 ],

 "rows": [

 {

 "user": "Example.User1",

 "portfolio": "CSC",

 "first_activity": "2025-05-05 10:39:25",

 "last_activity": "2025-05-05 20:00:41",

 "avalible": "6708",

 "avail_between_calls": "10",

 "talk": "21066",

 "avg_talk": "30",

 "talk_+_avail": "27774",

 "wp_sec": null,

 "aftercall": "2203",

 "total_calls": "684",

 "break": "3699",

 "pause": "6",

 "login_time": "33685",

 "sales": "3",

 "denied": "0",

 "lip": "0",

 "vrf": "0",

 "profile": "Servers"

 },

 {

 "user": "Example.User1",

 "portfolio": "GAL",

 "first_activity": "2025-05-05 12:06:13",

 "last_activity": "2025-05-05 20:57:27",

 "avalible": "5542",

 "avail_between_calls": "19",

 "talk": "15440",

 "avg_talk": "42",

 "talk_+_avail": "20982",

 "wp_sec": null,

 "aftercall": "3263",

 "total_calls": "299",

 "break": "6394",

 "pause": "125",

 "login_time": "30926",

 "sales": "4",

 "denied": "0",

 "lip": "0",

 "vrf": "0",

 "profile": "Mul Portfo"

 }

 ],

 "summary_headers": [

 {

 "title": "Type",

 "field": "type",

 "frozen": true

 },

 {

 "title": "Login Time",

 "field": "login_time"

 },

 ...

 ],

 "summary_rows": [

 {

 "type": "Summary",

 "user": 0,

 "portfolio": 0,

 "first_activity": 4050,

 "last_activity": 4050,

 "avalible": 12250,

 "avail_between_calls": 29,

 "talk": 36506,

 "avg_talk": 72,

 "talk_+_avail": 48756,

 "wp_sec": 0,

 "aftercall": 5466,

 "total_calls": 983,

 "break": 10093,

 "pause": 131,

 "login_time": 64611,

 "sales": 7,

 "denied": 0,

 "lip": 0,

 "vrf": 0,

 "profile": 0

 },

 {

 "type": "Average",

 "user": 0,

 "portfolio": 0,

 "first_activity": 2025,

 "last_activity": 2025,

 "avalible": 6125,

 "avail_between_calls": 14.5,

 "talk": 18253,

 "avg_talk": 36,

 "talk_+_avail": 24378,

 "wp_sec": 0,

 "aftercall": 2733,

 "total_calls": 491.5,

 "break": 5046.5,

 "pause": 65.5,

 "login_time": 32305.5,

 "sales": 3.5,

 "denied": 0,

 "lip": 0,

 "vrf": 0,

 "profile": 0

 },

 {

 "type": "Max",

 "user": 0,

 "portfolio": 0,

 "first_activity": 2025,

 "last_activity": 2025,

 "avalible": 5542,

 "avail_between_calls": 19,

 "talk": 15440,

 "avg_talk": 42,

 "talk_+_avail": 20982,

 "wp_sec": 0,

 "aftercall": 3263,

 "total_calls": 299,

 "break": 6394,

 "pause": 125,

 "login_time": 30926,

 "sales": 4,

 "denied": 0,

 "lip": 0,

 "vrf": 0,

 "profile": 0

 },

 {

 "type": "Min",

 "user": 0,

 "portfolio": 0,

 "first_activity": 2025,

 "last_activity": 2025,

 "avalible": 5542,

 "avail_between_calls": 10,

 "talk": 15440,

 "avg_talk": 30,

 "talk_+_avail": 20982,

 "wp_sec": 0,

 "aftercall": 2203,

 "total_calls": 299,

 "break": 3699,

 "pause": 6,

 "login_time": 30926,

 "sales": 3,

 "denied": 0,

 "lip": 0,

 "vrf": 0,

 "profile": 0

 }

 ]

 }

}