Agent Calls Summary Report

API: agent_calls_report 

 

 Description 

 This endpoint provides detailed information of agent. Shows a breakdown of call metrics for each agent, including average talk time, total calls, and call types (manual, inbound, dialer). 

 

 🔗 URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php 

 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Required Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 agent_calls_report 

 Action to perform 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 

 Optional Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 user 

 ['example.user1', 'example.user2'] 

 A list of specific users to include in the report. 

 

 

 tenant 

 ['AAA', 'BBB'] 

 A list of tenants to filter the results. (Three characters only) 

 

 

 profile 

 ['SERVERS', 'COLLECTIONS'] 

 A list of profiles to filter the results. 

 

 

 fromDate 

 YYYY-MM-DD 

 The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours. 

 

 

 toDate 

 YYYY-MM-DD 

 The end date for the report. 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET: 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_calls_report&goUser=MyUser&goPass=MyPass&responsetype=json&profile[]=SERVERS&tenant[]=GAL&fromDate=2025-05-12&toDate=2025-05-14"

 

 POST (Form Data) 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=agent_calls_report" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json" \

 --data-urlencode "profile[]=SERVERS" \

 --data-urlencode "tenant[]=GAL" \

 --data-urlencode "fromDate=2025-05-12" \

 --data-urlencode "toDate=2025-05-14" 

 

   Example Response 

 {

 "result": "success",

 "data": {

 "agent_report": {

 "headers": [

 ...

 ],

 "rows": [

 {

 "user": "User.Example1",

 "profile": "Collections",

 "portfolio": "GAL",

 "avg_talk": "43",

 "total_calls": "577",

 "manual": "9",

 "inbound": "12",

 "dialer": "0"

 },

 {

 "user": "User.Example2",

 "profile": "Servers",

 "portfolio": "CSC",

 "avg_talk": "67",

 "total_calls": "245",

 "manual": "24",

 "inbound": "22",

 "dialer": "0"

 },

 {

 "user": "User.Example3",

 "profile": "VIP",

 "portfolio": "ADMIN",

 "avg_talk": "46",

 "total_calls": "887",

 "manual": "235",

 "inbound": "41",

 "dialer": "0"

 },

 ...

 ]

 },

 "frequency_report": {

 "headers": [],

 "rows": []

 }

 }

}

 

 

 📌 Response Fields 

 

 

 

 Field 

 Description 

 

 

 

 

 user 

 Username of the agent. 

 

 

 profile 

 Profile assigned to the agent (e.g., Servers, Loan, VIP). 

 

 

 portfolio 

 The portfolio associated with the agent (e.g., CSC, GAL). 

 

 

 avg_talk 

 Average handle time of the agent in seconds. 

 

 

 total_calls 

 Total number of calls handled. 

 

 

 manual 

 Number of manual calls made. 

 

 

 inbound 

 Number of inbound calls received. 

 

 

 dialer 

 Number of dialer calls made.