Agent Summary Statistics

API: agent_summary_stats 

 Description 

 This endpoint retrieves a summary of agent activity and performance statistics over the last day. It is useful for supervisors and managers to monitor agent productivity, call handling metrics, and time distribution across various call and pause states. This returns detailed data per agent, including call counts (manual, inbound, dialer), time spent in login, pause, talk, and break statuses, as well as call outcomes and user profile information. 

 

 🔗 URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Required Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 agent_summary_stats 

 Action to perform 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET: 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_summary_stats&goUser=MyUser&goPass=MyPass&responsetype=json" 

 POST (Form Data) 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=agent_summary_stats" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json"

 

 

   Example Response 

 {

 "result": "success",

 "data": {

 "dates": "'2025-05-06' AND '2025-05-06 23:59:59'",

 "headers": [...],

 "rows": [

 {

 "USER": "user.example",

 "calls_handled": "8",

 "manual_calls": "0",

 "inbound_calls": "8",

 "dialer_calls": "0",

 "xfer_out": "0",

 "xfer_in": "0",

 "voicemail": "0",

 "denied": "0",

 "noa": "0",

 "sales": "0",

 "WIT": "0",

 "login_time": "18455",

 "pause": "8",

 "break": "853",

 "talk": "1847",

 "most_dispo": null,

 "portfolio": "AAA",

 "profile": "CUSTSERVICE"

 },

 {

 "USER": "user.example2",

 "calls_handled": "71",

 "manual_calls": "68",

 "inbound_calls": "3",

 "dialer_calls": "68",

 "xfer_out": "0",

 "xfer_in": "0",

 "voicemail": "0",

 "denied": "0",

 "noa": "0",

 "sales": "0",

 "WIT": "0",

 "login_time": "18709",

 "pause": "298",

 "break": "1877",

 "talk": "1640",

 "most_dispo": null,

 "portfolio": "BBB",

 "profile": "COLLECTIONS"

 },

 ...

 ]

 }

} 

 

 Data Fields per Agent 

 

 

 

 

 

 Field 

 Description 

 

 

 

 

 USER 

 Agent username 

 

 

 calls_handled 

 Total number of calls handled 

 

 

 manual_calls 

 Outbound manual calls 

 

 

 inbound_calls 

 Calls received from inbound queues 

 

 

 dialer_calls 

 Calls initiated by the dialer 

 

 

 xfer_out 

 Calls transferred out by the agent 

 

 

 xfer_in 

 Calls transferred to the agent 

 

 

 voicemail 

 Voicemails left or received 

 

 

 denied 

 Calls denied or blocked 

 

 

 noa 

 Not answered (No Answer) 

 

 

 sales 

 Calls marked as sales 

 

 

 WIT 

 Calls marked with “WIT” disposition 

 

 

 login_time 

 Total login time (in seconds) 

 

 

 pause 

 Total pause time (in seconds) 

 

 

 break 

 Total break time (in seconds) 

 

 

 talk 

 Total talk time (in seconds) 

 

 

 most_dispo 

 Most frequent call disposition 

 

 

 portfolio 

 Associated portfolio name 

 

 

 profile 

 Agent's role or function profile