Export Agents Pause Report

API: exportPauseReport 

 

 Description 

 This endpoint provides a detailed breakdown of agent activity across billable and non-billable categories during login sessions. It returns metrics such as talk time, after-call work, breaks, and total login duration per agent in seconds, allowing for precise time tracking and performance analysis. This report is essential for understanding how agents allocate their working hours. 

 

 🔗 URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goReports/goAPI.php 

 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Required Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 agent_cdr 

 Action to perform 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 fromDate 

 YYYY-MM-DD 

 The start date for the report. 

 

 

 toDate 

 YYYY-MM-DD 

 The end date for the report. 

 

 

 

 Optional Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 user 

 ['example.user1', 'example.user2'] 

 A list of specific users to include in the report. 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET: 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportPauseReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-25&toDate=2025-05-27"

 

 POST (Form Data) 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=exportPauseReport" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json" \

 --data-urlencode "user[]=Example.User1" \

 --data-urlencode "user[]=Example.User2" \

 --data-urlencode "fromDate=2025-05-13" \

 --data-urlencode "toDate=2025-05-13" 

 

   Example Response 

 {

 "result": "success",

 "data": {

 "headers": [

 ...

 ],

 "rows": [

 {

 "user": "Example.User1",

 "logged_days": 1,

 "pause_sec": 6571,

 "wait_sec": 16789,

 "talk_sec": 973,

 "wp_sec": 3314,

 "dispo_sec": 1899,

 "dead_sec": 157,

 "manual_talk": 6757,

 "pause": 58,

 "dialne": 643,

 "manual": 1001,

 "priv": 2232,

 "virtua": 2460,

 "data": 0,

 "meetin": 0,

 "train": 0,

 "wc": 0,

 "lunch": 0,

 "lagged": 0,

 "login": 0,

 "andial": 0,

 "billable_time": 29879,

 "no_billable_time": 2290,

 "total_time": 32169

 },

 {

 "user": "Example.User2",

 "logged_days": 1,

 "pause_sec": 9567,

 "wait_sec": 12565,

 "talk_sec": 4679,

 "wp_sec": 0,

 "dispo_sec": 484,

 "dead_sec": 14,

 "manual_talk": 1365,

 "pause": 956,

 "dialne": 49,

 "login": 11,

 "lunch": 1870,

 "manual": 37,

 "priv": 1387,

 "virtua": 1753,

 "wc": 635,

 "data": 0,

 "meetin": 0,

 "train": 0,

 "lagged": 0,

 "andial": 0,

 "billable_time": 20883,

 "no_billable_time": 4859,

 "total_time": 25742

 }

 ]

 }

} 

 

 📌 Response Fields 

 

 

 

 Field Name 

 Description 

 

 

 

 

 user 

 Username of the agent. 

 

 

 logged_days 

 Number of days the agent has logged in. 

 

 

 dispo_sec 

 Seconds spent in after-call disposition (aftercall). 

 

 

 wait_sec 

 Seconds spent available, waiting for calls (available). 

 

 

 talk_sec 

 Seconds spent talking on calls. 

 

 

 manual_talk 

 Seconds spent talking on manually dialed calls. 

 

 

 manual 

 Time spent in manual dial mode (excluding talk time). 

 

 

 data 

 Time spent handling data-related tasks. 

 

 

 virtua 

 Time categorized as "Virtua" (custom category). 

 

 

 billable_time 

 Total time that is considered billable. 

 

 

 lunch 

 Time spent on lunch breaks. 

 

 

 wc 

 Time marked for bathroom breaks. 

 

 

 priv 

 Time spent on personal/private breaks. 

 

 

 train 

 Time spent in training sessions. 

 

 

 meetin 

 Time spent in meetings. 

 

 

 pause 

 Time paused without a specific reason. 

 

 

 lagged 

 Time marked as lagged (connectivity/system delays). 

 

 

 login 

 Time spent during login stage. 

 

 

 no_billable_time 

 Total non-billable time. 

 

 

 total_time 

 Total login session time (billable + non-billable).