Get Agents Availability Overview

API: getAgentStatus 

 Description 

 This endpoint retrieves the current status of agents in the system, including how many are connected, paused, ready, in a call, or offline. 

 

 🔗  URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goDashboard/goAPI.php 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Body Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 getAgentStatus 

 Action to perform. This parameter specifies the exact operation the API should execute. 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET: 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=getAgentStatus&goUser=MyUser&goPass=MyPass&responsetype=json" 

 POST (Form Data): 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=getAgentStatus" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json"

 

 

   Example Response 

 {

 "result": "success",

 "data": {

 "total_live_agents": 61,

 "paused_agents": 9,

 "ready_agents": 24,

 "incall_agents": 28,

 "offline_agents": 42,

 "total_active_agents": 102

 }

}