# Get Total Number of Agents Currently in Call

## <span style="color: rgb(2, 106, 73);">**API: goGetTotalAgentsCall**</span>

###  **Description**

This endpoint retrieves the **total number of agents currently handling calls**. It specifically looks for agents that are in the following states: InCall, Queue, 3-Way and Park. Is perfect for **real-time monitoring** of agent activity. It allows you to quickly know how many agents are currently in action.

## 🔗 **URL**

#### https://**DOMAIN**.croco-dial.net/goAPIv2/goDashboard/goAPI.php

<p class="callout info align-left">**Note:** Replace `DOMAIN` with the specific domain you want to query.</p>

### **📝 Required Parameters**  


<table border="1" id="bkmrk-parameter-value-desc" style="border-collapse: collapse; width: 100%;"><colgroup> <col style="width: 23%;"></col> <col style="width: 20%;"></col> <col style="width: 57%;"></col> </colgroup><thead><tr><td>**Parameter**</td><td>**Value**</td><td>**Description**</td></tr></thead><tbody><tr><td>goAction</td><td>goGetTotalAgentsCall</td><td>Action to perform.</td></tr><tr><td>goUser</td><td>MyUser</td><td>API authorized user.</td></tr><tr><td>goPass</td><td>MyPass</td><td>Authorized user's password.</td></tr><tr><td>responsetype</td><td>json/xml</td><td>Format of the response (`json` recommended).</td></tr></tbody></table>

**Note:** This endpoint uses body parameters for authentication instead of tokens or headers.


### **Request Examples:**

#### **GET :**

```bash
curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=goGetTotalAgentsCall&goUser=MyUser&goPass=MyPass&responsetype=json"

```

#### **POST (Form Data):**

If you prefer to send the data as form parameters:

```bash
curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "goAction=goGetTotalAgentsCall" \
  --data-urlencode "goUser=MyUser" \
  --data-urlencode "goPass=MyPass" \
  --data-urlencode "responsetype=json"

```

####  **Example Response**

```json
{
    "result": "success",
    "data": 23
}

```