Get Total Number of Agents Currently in Call

API: goGetTotalAgentsCall 

 Description 

 This endpoint retrieves the total number of agents currently handling calls . It specifically looks for agents that are in the following states: InCall, Queue, 3-Way and Park. Is perfect for real-time monitoring of agent activity. It allows you to quickly know how many agents are currently in action. 

 

 🔗  URL 

 https:// DOMAIN .croco-dial.net/goAPIv2/goDashboard/goAPI.php 

 Note: Replace DOMAIN with the specific domain you want to query. 

 

 📝 Required Parameters 

 

 

 

 Parameter 

 Value 

 Description 

 

 

 

 

 goAction 

 goGetTotalAgentsCall 

 Action to perform. 

 

 

 goUser 

 MyUser 

 API authorized user. 

 

 

 goPass 

 MyPass 

 Authorized user's password. 

 

 

 responsetype 

 json/xml 

 Format of the response ( json recommended). 

 

 

 

 Note: This endpoint uses body parameters for authentication instead of tokens or headers. 

 

 Request Examples: 

 GET : 

 curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=goGetTotalAgentsCall&goUser=MyUser&goPass=MyPass&responsetype=json"

 

 POST (Form Data): 

 If you prefer to send the data as form parameters: 

 curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \

 -H "Content-Type: application/x-www-form-urlencoded" \

 --data-urlencode "goAction=goGetTotalAgentsCall" \

 --data-urlencode "goUser=MyUser" \

 --data-urlencode "goPass=MyPass" \

 --data-urlencode "responsetype=json"

 

 

   Example Response 

 {

 "result": "success",

 "data": 23

}