UI Overview

Supervisor UI
The supervisor view is divided in the following areas: 

 1-On the left-hand side, there is a menu bar. 

 2-On the upper-right side, you will find a compact options panel for your profile, logout, tickets, voiceline, and chat. 

 3-In the central section, the selected menu option will be displayed.

AGENT
1-On the lower-left side, you will find quick access shortcuts to a calculator and a button to return to the call controls. 

 2-On the upper-right side, you will find your customized user panel, where you can access your assigned daily metrics, including New Voiceline, Callbacks, your profile, and the logout option. 

 3-On the lower-right side, you will find your calling tool, which contains all the options required to make and receive calls. 

 4-In the central section, you will find the interchangeable CRM interface.