# What are the requirements for the application? ### **Connectivity Requirements** To ensure operational stability within the Call Center environment, users must have a stable internet connection with low network variation. ## **General Recommendations** - Use a wired Ethernet connection whenever possible. - Avoid using Wi-Fi, especially during critical or high-demand operations. - Maintain the network free from congestion during working hours. - Avoid downloads, streaming, or high bandwidth consumption while handling calls. ## **Network Quality Parameters** The connection should meet the following performance indicators to ensure proper voice communication and platform stability.
ParameterIdeal ValueAcceptable ValueDescription
**Latency**< 80 ms< 150 msTime required for communication data to be sent and received.
**Jitter**< 20 ms< 30 msVariation in packet arrival times.
**Packet Loss**< 1%MinimalData packets lost during transmission.
**MOS (Mean Opinion Score)**4 or higher3.5+Indicator of perceived voice call quality.
ResourceMinimum Requirement
**RAM**8 GB
**Upload Internet Speed**5 Mbps
**Download Internet Speed**5 Mbps
## **Recommended Validations** Before starting operations, it is recommended to verify:
- Internet connection stability - Upload and download speeds - Network latency - Network jitter - Packet loss - Voice quality through VoIP testing
## **Best Practices**
- Restart the modem and router periodically. - Keep network equipment firmware updated. - Use network cables in good condition. - Prioritize VoIP traffic through QoS (Quality of Service) whenever possible. - Avoid shared connections with multiple high-bandwidth devices. ## **Headsets and Audio Devices** ### **Audio Requirements** To ensure clear and professional communication during operations, it is recommended to use certified audio devices compatible with VoIP and WebRTC platforms. --- ## **General Recommendations** ### **Recommended Headsets** It is recommended to use: - Certified USB headsets - Devices with noise cancellation (Noise Cancelling) - Equipment designed for Call Center or VoIP environments --- ### **Non-Recommended Devices** Avoid using: - Low-quality Bluetooth headsets - Built-in laptop microphones - External speakers during operational calls - Generic or unstable audio adapters --- ## **Required Validations** Before starting operations, verify the following:
ValidationDescription
**Functional Microphone**Confirm clear voice capture without interference
**Functional Speaker**Verify proper audio playback
**Echo Cancellation**Prevent audio feedback and sound duplication
**Volume Levels**Adjust appropriate input and output levels
**Audio Quality**Confirm absence of noise, distortion, or interruptions
You can also use this link to verify the status of your headset [chrome://webrtc-internals/](chrome://webrtc-internals/)
# **Browser and WebRTC Compatibility** ## **Supported Browsers** Call Center platforms based on WebRTC require updated and compatible browsers. ### **Recommended Browsers**
- Google Chrome - Microsoft Edge ---
### **Non-Recommended Browsers** Avoid using:
- Outdated browsers - Browsers without WebRTC support - Obsolete or unmanaged browser versions - Browsers with extensions that interfere with audio or permissions ---
## **Required Validations** Before logging into the platform, verify the following:
ValidationDescription
**Microphone Permissions**Confirm that access to the audio device is allowed
**WebRTC Enabled**Validate proper real-time communication functionality
**Hardware Acceleration**Enable hardware acceleration to improve performance
**Updated Browser**Keep the latest stable version installed
**Audio Compatibility**Verify proper detection of input and output devices
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## **Best Practices**
- Keep only necessary browser extensions enabled. - Avoid multiple tabs with multimedia content open simultaneously. - Restart the browser before beginning the workday. - Clear browser cache periodically to avoid session conflicts. - Do not use modified browsers or beta versions in production environments.
You can also check your internet speed using the following link [https://h3.speed.cloudflare.com/](https://h3.speed.cloudflare.com/)