Architecture Overview (High-Level)

Crocodial is built on a modular and scalable architecture that integrates multiple core components: 

 

 

 Dialing Engine: Handles call distribution and dialing logic 

 

 

 Campaign Manager: Controls campaign configuration and execution 

 

 

 Agent Interface: Provides agents with real-time interaction tools 

 

 

 Supervision Module: Enables monitoring and operational control 

 

 

 Data Layer: Manages lead data, results, and reporting 

 

 

 This architecture ensures high availability, performance optimization, and seamless scalability.