# Agent Assignment

This section defines how agents are linked to campaigns and how their participation is managed within the system.

- **Assigned Agent Groups**  
    Agents are organized into groups that are assigned to specific campaigns, allowing for structured distribution of workload.
- **Skill-Based Participation**  
    Agents can be assigned to campaigns based on their skills or expertise, ensuring that the right agents handle the appropriate interactions.
- **Dynamic vs Static Assignment**  
    Dynamic assignment automatically adjusts agent participation based on availability or system conditions, while static assignment keeps agents fixed to a campaign.
- **Max Concurrent Calls per Agent**  
    Defines the maximum number of simultaneous calls an agent can handle, helping control workload and maintain performance.