Compliance Controls

This section ensures that campaign operations follow legal and regulatory requirements, helping maintain compliance and protect both the company and customers. 

 

 Abandon Rate Limits Sets the maximum allowed percentage of abandoned calls, ensuring compliance with regulations and minimizing negative customer experience. 

 DNC Enforcement at Campaign Level Ensures that contacts listed in Do Not Call (DNC) registries are excluded from the campaign, preventing unauthorized outreach. 

 Calling Time Restrictions by Region Defines the allowed calling hours based on regional regulations, ensuring that calls are made only within permitted time frames. 

 Recording Consent Handling Manages how consent for call recording is obtained and recorded, ensuring compliance with privacy and data protection laws.