Edge Cases

This section outlines common situations that may occur during campaign operation and how they impact system behavior. 

 

 No Available Agents Occurs when there are no agents available to handle calls. In this case, calls may be queued, delayed, or not initiated depending on the campaign configuration. 

 Trunk/Channel Exhaustion Happens when all available communication channels or trunks are in use. This prevents additional calls from being placed until resources become available. 

 Sudden Campaign Spikes Refers to unexpected increases in call volume. The system must adjust resource usage and pacing to maintain stability and avoid overload. 

 Leads Exhausted Mid-Campaign Occurs when all available leads are contacted before the campaign ends. The campaign may stop, recycle leads, or wait for new data depending on its configuration. 

 Callback Conflicts Arises when multiple callbacks are scheduled at the same time, potentially exceeding agent availability and requiring proper queue or priority handling.