List of Campaigns

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you will find the Manager option. Upon selecting it, a menu with various options will be displayed. 

 

 In the menu that has opened, you must locate the Telephony section. Within this section, you will find an option called Campaigns Manager . 

 

 

 Campaign   Name: The names will appear in blue; when selected, they will redirect you to the campaign settings. 

 Change Dialer Method: Allows you to modify the dialing method used for the campaign.

 

 Turn On Dialer 

 Turn Off Dialer 

 

 

 AMD 

 

 turn On AMD 

 trun Off AMD 

 

 

 

 Record Mix: Allows you to manage or enable call recording settings. 

 

 

 Turn On Record Mix 

 

 Switch to Random Record Mix 

 Switch Even Record Mix 

 

 

 

 Dial Method: Defines the dialing strategy used by the system. 

 

 Switch to Power Dial 

 Switch to Inbound/Preview 

 Switch to Predictive 

 

 

 Channels per Agent: Defines the number of simultaneous call channels assigned to each agent. 

 

 Action: Provides available actions to manage or modify the campaign settings, there, you will select the option that has been specified according to the corresponding campaign.