Performance and Scalability

This section covers the key factors that ensure the campaign runs efficiently and maintains optimal system performance.

• Concurrent Call Limits
  Defines the maximum number of calls that can be handled at the same time, preventing system overload and ensuring stability.
• Load Balancing Across Dialers
  Distributes call traffic evenly across multiple dialers, optimizing resource usage and avoiding bottlenecks.
• Queue Management
  Controls how calls and leads are organized in queues, ensuring proper handling order and minimizing wait times.
• Resource Allocation (Channels, Trunks)
  Determines how system resources such as channels and trunks are assigned, ensuring sufficient capacity for call operations.