Performance and Scalability

This section covers the key factors that ensure the campaign runs efficiently and maintains optimal system performance. 

 

 Concurrent Call Limits Defines the maximum number of calls that can be handled at the same time, preventing system overload and ensuring stability. 

 Load Balancing Across Dialers Distributes call traffic evenly across multiple dialers, optimizing resource usage and avoiding bottlenecks. 

 Queue Management Controls how calls and leads are organized in queues, ensuring proper handling order and minimizing wait times. 

 Resource Allocation (Channels, Trunks) Determines how system resources such as channels and trunks are assigned, ensuring sufficient capacity for call operations.