# Real-Time Agent Monitoring

To access this section, you will need to click on the agent’s **X (extension)** in order to view their current information.

Here you will find several options:

- **Listen:**  
    Allows you to listen to the conversation during the call.
- **Whisper:**  
    Allows you to intervene, but you will only be able to speak to the agent (the customer will not hear you).
- **Barge:**  
    Allows you to fully join the call between the agent and the customer.
- **Force Out:**  
    Forces the agent to be logged out of the system, regardless of their current status (on a call, on pause, available, etc.).

[![image.png](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/scaled-1680-/s3Wimage.png)](https://wiki.croco-dial.net/uploads/images/gallery/2026-04/s3Wimage.png)