# Scripts and Agent Interface

This section defines what agents see and interact with during calls, ensuring they have the necessary tools and information to handle each interaction effectively.

- **Call Scripts**  
    Provide predefined guidelines or dialogues that help agents communicate consistently and professionally during calls.
- **Dynamic Forms**  
    Display adaptable forms that change based on the interaction, allowing agents to capture relevant information in real time.
- **Disposition Options (Call Outcomes)**  
    Allow agents to select the result of each call, such as completed, no answer, or callback, helping track performance and outcomes.
- **Custom Fields for Data Capture**  
    Enable the collection of additional, campaign-specific information during the call, ensuring all necessary data is recorded.