Scripts and Agent Interface

This section defines what agents see and interact with during calls, ensuring they have the necessary tools and information to handle each interaction effectively. 

 

 Call Scripts Provide predefined guidelines or dialogues that help agents communicate consistently and professionally during calls. 

 Dynamic Forms Display adaptable forms that change based on the interaction, allowing agents to capture relevant information in real time. 

 Disposition Options (Call Outcomes) Allow agents to select the result of each call, such as completed, no answer, or callback, helping track performance and outcomes. 

 Custom Fields for Data Capture Enable the collection of additional, campaign-specific information during the call, ensuring all necessary data is recorded.