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What to do in case of "Dial Time Out"?
Description: Sometimes they report that when making the call it is cut off and a pop-up window appears with the text "Dial Time Out"Example: Solution:In these cases this issue occurs because the number you are trying to dial is more than 10 digits long ...
unable to login Dialer
Description:when someone report they have a problem with the login and have this image Solution: We need to click "OK" and then open the side panel and click on "LOGIN TO CAMPAIGN"
campaign assignment
Description:In this case, the report indicates that when new users are created, they do not receive calls.This happens because the campaign was not assigned to the user. The campaign queues (the blue part) to which they should have access were assigned, but th...
Steps to Reset a Password.
Description: in this book we lern how to change or reset the password from someone userStep 1: Log in with your user account as an admin. Step 2: Go to User Manager Step 3: Search the User Step 4: Click on the gear icon Step 5: At the bottom, lo...