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API: outbound_cdr Description Fetch detailed records of outbound calls made through the last 24 hours or a specific time given. Results include per-call information like timestamp, caller, agent, disposition, campaign, and wait time. Also includes a summar...

API: getLiveAgentInfo Description Retrieves real-time status information for a specific agent. This includes the agent's current activity (e.g., READY, IN CALL,, DISPOSITION, PAUSE - BREAK or LUNCH BREAK,), call details, and campaign context if the agent is ...

API: agentTimeUsage Description This endpoint retrieves detailed time usage statistics for each agent, showing how much time was spent in different states such as talking, paused, available, and more. It also includes general usage averages across all agents...

API: goGetAllCalltimes Description This endpoint retrieves all predefined call time configurations in the system. Each configuration defines allowed call time ranges for each day of the week, typically used for campaign scheduling or restrictions. 🔗 URL ...

API: getAgentStatus Description This endpoint retrieves the current status of agents in the system, including how many are connected, paused, ready, in a call, or offline. 🔗 URL https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php Note: Replace D...

API: getUserInfo Description This action retrieves detailed information and performance statistics for a specific user. It includes user credentials, profile settings, permissions, and real-time productivity metrics such as login time, talk time, break durat...

API: agent_summary_stats Description This endpoint retrieves a summary of agent activity and performance statistics over the last day. It is useful for supervisors and managers to monitor agent productivity, call handling metrics, and time distribution acr...

API: getCampaignInfo Description Retrieves detailed information about a specific campaign, including its settings, dial statuses, configurations, and associated transfer groups. 🔗 URL https://DOMAIN.croco-dial.net/goAPIv2/goCampaigns/goAPI.php Note: Rep...

Below are the most common error responses returned by the API, along with their descriptions to facilitate troubleshooting: Invalid Username/Password { "result": "error", "message": "Invalid Username/Password" } Description: The provided username or ...

API: exportAgentReport Description This API provides detailed reporting data for agents over a specified date range. It returns various statistics such as activity times, call durations, and sales for individual users, as well as aggregated summaries for s...

API: agent_cdr Description This endpoint allows you to retrieve detailed call records of agents, providing comprehensive information such as user details, call times, dispositions, phone numbers, call types, and more. You can specify the agents and the dat...

API: goGetTotalAgentsCall Description This endpoint retrieves the total number of agents currently handling calls. It specifically looks for agents that are in the following states: InCall, Queue, 3-Way and Park. Is perfect for real-time monitoring of agent ...

API: agent_calls_report Description This endpoint provides detailed information of agent. Shows a breakdown of call metrics for each agent, including average talk time, total calls, and call types (manual, inbound, dialer). 🔗 URL https://DOMAIN.croco-d...

API: goGetAllCampaigns Description This endpoint provides a detailed list of all campaigns configured in the system, along with their properties and current status. The response includes essential information about each campaign, such as the name, dialing me...

API: goGetCalltimeInfo Description This endpoint retrieves detailed information about a specific call time configurations. This includes the default call time ranges for each day of the week, any custom after-hours configurations, and comments associated wit...

API: getAllPortfolios Description This endpoint retrieves a list of all available portfolios and their corresponding names. Portfolios represent different business segments or client groups in the call center system. Each portfolio is associated with a uniqu...

API: getAllProfiles Description This endpoint retrieves a list of all available profiles configured in the system. Each profile is represented with its unique identifier (profile_id) and its display name (profile_name). This endpoint also provides additional...

API: goGetAllUsers Description This API endpoint fetches a complete list of all user accounts in the system along with their associated details such as name, extension, campaigns, profile level, allowed companies, and specific permissions like inbound, diale...

API: exportPauseReport Description This endpoint provides a detailed breakdown of agent activity across billable and non-billable categories during login sessions. It returns metrics such as talk time, after-call work, breaks, and total login duration per ...

API: inbound_summary_stats Description This endpoint provides a summarized report of inbound call activity for a given date range, optionally filtered by tenant. It returns daily metrics including total calls, queued calls, abandoned calls (split by those ...