Supervisor Interface

A campaign is a structured set of communication activities within the system, created with a spec...

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you ...

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you ...

There are two ways to edit a campaign. One is by clicking on the campaign name, which is highligh...

To delete a campaign, you only need to select the Action menu and choose the Delete option.

To pause or resume a campaign, it is important to note that On indicates the campaign is active (...

Go to edit the campaign and locate the option called Active, where you will have the choice betwe...

This section explains how leads are selected from the pool and loaded into the lead hopper. Leads...

This section defines when the campaign is allowed to run, ensuring that calls are made only wit...

This section defines how agents are linked to campaigns and how their participation is managed wi...

This section defines what agents see and interact with during calls, ensuring they have the neces...

This section defines what happens once a call is answered, ensuring that it is properly managed a...

This section ensures that campaign operations follow legal and regulatory requirements, helping m...

This section defines how the campaign interacts with external systems, enabling data synchronizat...

This section covers the key factors that ensure the campaign runs efficiently and maintains optim...

This section outlines common situations that may occur during campaign operation and how they imp...

Within the side options bar, you will need to select the User Manager option. Within the Users...

In the upper-right corner, you will see a plus (+) icon. Click it to open a pop-up window where...

You will notice that the selected user has a gear-shaped icon; this is the option used to edit th...

To delete or disable a user, you only need to click the Disable User button.

To assign a campaign, you will need to select a profile, and the user will automatically have acc...