Edge Cases

This section outlines common situations that may occur during campaign operation and how they impact system behavior.

• No Available Agents
  Occurs when there are no agents available to handle calls. In this case, calls may be queued, delayed, or not initiated depending on the campaign configuration.
• Trunk/Channel Exhaustion
  Happens when all available communication channels or trunks are in use. This prevents additional calls from being placed until resources become available.
• Sudden Campaign Spikes
  Refers to unexpected increases in call volume. The system must adjust resource usage and pacing to maintain stability and avoid overload.
• Leads Exhausted Mid-Campaign
  Occurs when all available leads are contacted before the campaign ends. The campaign may stop, recycle leads, or wait for new data depending on its configuration.
• Callback Conflicts
  Arises when multiple callbacks are scheduled at the same time, potentially exceeding agent availability and requiring proper queue or priority handling.