Scripts and Agent Interface

This section defines what agents see and interact with during calls, ensuring they have the necessary tools and information to handle each interaction effectively.

• Call Scripts
  Provide predefined guidelines or dialogues that help agents communicate consistently and professionally during calls.
• Dynamic Forms
  Display adaptable forms that change based on the interaction, allowing agents to capture relevant information in real time.
• Disposition Options (Call Outcomes)
  Allow agents to select the result of each call, such as completed, no answer, or callback, helping track performance and outcomes.
• Custom Fields for Data Capture
  Enable the collection of additional, campaign-specific information during the call, ensuring all necessary data is recorded.