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Agent Monitoring

This section defines how supervisors and administrators monitor, manage, and support agents in real-time and historically. It ensures operational efficiency, quality control, and compliance within the dialer system.

Monitoring Overview

First, you will need to go to the Monitoring section located in the left-hand menu bar. At f...

Real-Time Agent Monitoring

To access this section, you will need to click on the agent’s X (extension) in order to view thei...
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