Compliance Controls

This section ensures that campaign operations follow legal and regulatory requirements, helping maintain compliance and protect both the company and customers.

• Abandon Rate Limits
  Sets the maximum allowed percentage of abandoned calls, ensuring compliance with regulations and minimizing negative customer experience.
• DNC Enforcement at Campaign Level
  Ensures that contacts listed in Do Not Call (DNC) registries are excluded from the campaign, preventing unauthorized outreach.
• Calling Time Restrictions by Region
  Defines the allowed calling hours based on regional regulations, ensuring that calls are made only within permitted time frames.
• Recording Consent Handling
  Manages how consent for call recording is obtained and recorded, ensuring compliance with privacy and data protection laws.