Agent Interface
Agent Work Flow
Worflow Stages
Step 1: Login & Setup Agent logs in Selects campaign (if applicable) Reviews environment ...
Login & Setup
After logging in, you will need to log into the campaign that has been previously assigned to...
Status & Control Bar
Within the main user interface, you will find several available options: 1.My StatsDisplays your...
Script / CRM Panel
This section defines the tools available to agents during interactions, allowing them to access i...
How to Transfer a Call
To transfer a call, the first requirement is to be on an active call. Then, in the upper right se...
Notifications / Alerts
This section defines how the system communicates important information to users during operation....
Dashboard / Stats
This section provides key performance metrics that help monitor agent activity and campaign effec...