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API Rest


Reports

Outbound Call Detail Records

API: outbound_cdr Description Fetch detailed records of outbound calls made through the last ...

Inbound Call Detail Records

API: inbound_cdr Description This API provides detailed information about inbound calls handl...

Agent Activity Report

API: exportAgentReport Description This API provides detailed reporting data for agents over ...

Agent Call Detail Records

API: agent_cdr Description This endpoint allows you to retrieve detailed call records of agen...

Agent Calls Summary Report

API: agent_calls_report Description This endpoint provides detailed information of agent. Sho...

Export Agents Pause Report

API: exportPauseReport Description This endpoint provides a detailed breakdown of agent activ...

Inbound Call Summary Statistics

API: inbound_summary_stats Description This endpoint provides a summarized report of inbound ...

Agent Summary Statistics

API: agent_summary_stats Description This endpoint retrieves a summary of agent activity and ...

Dashboard

Agents Time Metrics and Usage Statistics

API: agentTimeUsage Description This endpoint retrieves detailed time usage statistics for each...

Get Agents Availability Overview

API: getAgentStatus Description This endpoint retrieves the current status of agents in the sys...

Get Total Number of Agents Currently in Call

API: goGetTotalAgentsCall Description This endpoint retrieves the total number of agents curren...

Users

Get User Information and Performance Statistics

API: getUserInfo Description This action retrieves detailed information and performance statist...

Get Real-Time Agent Status

API: getLiveAgentInfo Description Retrieves real-time status information for a specific agent. ...

Get All Portfolios

API: getAllPortfolios Description This endpoint retrieves a list of all available portfolios an...

Get All Profiles

API: getAllProfiles Description This endpoint retrieves a list of all available profiles config...

Get All Users

API: goGetAllUsers Description This API endpoint fetches a complete list of all user accounts i...

Call Times

Get All Predefined Call Time Settings

API: goGetAllCalltimes Description This endpoint retrieves all predefined call time configurati...

Get Specific Call Time Configuration

API: goGetCalltimeInfo Description This endpoint retrieves detailed information about a specifi...

Campaigns

Get Specific Campaign Details

API: getCampaignInfo Description Retrieves detailed information about a specific campaign, incl...

Fetch All Campaigns Information

API: goGetAllCampaigns Description This endpoint provides a detailed list of all campaigns conf...

Get Current Leads on Hopper by Campaign

API: getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for...

Common Error Responses

Common Error Responses

Below are the most common error responses returned by the API, along with their descriptions to f...

Agent API

Get Customer Informacion

API: Get Customer Informations Description The API is responsible for retrieving the client’s ...
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