API Rest
Reports
Outbound Call Detail Records
API: outbound_cdr Description Fetch detailed records of outbound calls made through the last ...
Inbound Call Detail Records
API: inbound_cdr Description This API provides detailed information about inbound calls handl...
Agent Activity Report
API: exportAgentReport Description This API provides detailed reporting data for agents over ...
Agent Call Detail Records
API: agent_cdr Description This endpoint allows you to retrieve detailed call records of agen...
Agent Calls Summary Report
API: agent_calls_report Description This endpoint provides detailed information of agent. Sho...
Export Agents Pause Report
API: exportPauseReport Description This endpoint provides a detailed breakdown of agent activ...
Inbound Call Summary Statistics
API: inbound_summary_stats Description This endpoint provides a summarized report of inbound ...
Agent Summary Statistics
API: agent_summary_stats Description This endpoint retrieves a summary of agent activity and ...
Dashboard
Agents Time Metrics and Usage Statistics
API: agentTimeUsage Description This endpoint retrieves detailed time usage statistics for each...
Get Agents Availability Overview
API: getAgentStatus Description This endpoint retrieves the current status of agents in the sys...
Get Total Number of Agents Currently in Call
API: goGetTotalAgentsCall Description This endpoint retrieves the total number of agents curren...
Users
Get User Information and Performance Statistics
API: getUserInfo Description This action retrieves detailed information and performance statist...
Get Real-Time Agent Status
API: getLiveAgentInfo Description Retrieves real-time status information for a specific agent. ...
Get All Portfolios
API: getAllPortfolios Description This endpoint retrieves a list of all available portfolios an...
Get All Profiles
API: getAllProfiles Description This endpoint retrieves a list of all available profiles config...
Get All Users
API: goGetAllUsers Description This API endpoint fetches a complete list of all user accounts i...
Call Times
Campaigns
Get Specific Campaign Details
API: getCampaignInfo Description Retrieves detailed information about a specific campaign, incl...
Fetch All Campaigns Information
API: goGetAllCampaigns Description This endpoint provides a detailed list of all campaigns conf...
Get Current Leads on Hopper by Campaign
API: getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for...