Dashboard / Stats

This section provides key performance metrics that help monitor agent activity and campaign effectiveness.

• Calls Handled
  Displays the total number of calls managed by the agent or campaign within a given period.
• Conversion Rate
  Indicates the percentage of successful outcomes (e.g., sales or completed objectives) compared to total calls.
• Talk Time
  Measures the total time agents spend actively engaged in calls.
• Pause Time
  Tracks the amount of time agents spend in pause status, not handling calls.