Dashboard / Stats

This section provides key performance metrics that help monitor agent activity and campaign effectiveness.

• Calls handledHandled
  Displays the total number of calls managed by the agent or campaign within a given period.
• Conversion rateRate
  Indicates the percentage of successful outcomes (e.g., sales or completed objectives) compared to total calls.
• TiempoTalk enTime
  Measures llamadathe total time agents spend actively engaged in calls.
• TiempoPause enTime
  Tracks pausathe amount of time agents spend in pause status, not handling calls.