Script / CRM Panel

This section defines the tools available to agents during interactions, allowing them to access information and capture data efficiently.

• Dynamic Script
  Provides adaptable call scripts that change based on the interaction, guiding agents through conversations.
• Forms
  Allows agents to input and manage data in real time during the call.
• CRM Integration (iframe or native)
  Enables access to CRM systems either through embedded views (iframe) or direct native integration within the platform.