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Load Leads

API: agentTimeUsageLoad Lead


Description

This endpoint retrieves detailed time usage statistics for each agent, showing how much time was spent in different states such as talking, paused, available, and more. It also includes general usage averages across all agents.

NOTE:

api user for this function must have modify_leads set to 1 and user_level

must be set to 8 or higher

 

🔗 URL

https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php

Note: Replace DOMAIN with the specific domain you want to query.

📝 Required Parameters

     mustmust must
ParameterValue Description
goActionphone_number agentTimeUsage Actionbe toall perform.numbers, 6-16 digits.
goUserphone_code MyUserAPIbe authorizedall user.numbers, 1-4 digits, defaults to 1 if not set.
goPasslist_id MyPassAuthorizedbe user'sall password.numbers, 3-12 digits, defaults to 999 if not set.
responsetypesource json/xmldescription of what originated the API call (maximum 20 characters).
campaing Formatmust ofbe the responsecampaign (jsonto recommended).load the lead

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Request Examples:

GET :

curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=agentTimeUsage&goUser=MyUser&goPass=MyPass&responsetype=json"

POST (Form Data):

If you prefer to send the data as form parameters:

curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "goAction=agentTimeUsage" \
  --data-urlencode "goUser=MyUser" \
  --data-urlencode "goPass=MyPass" \
  --data-urlencode "responsetype=json"

  Example Response

{
  "result": "success",
  "data": {
    "breakdown": [
      {
        "user": "john.doe",
        "first_login": 0,
        "last_logoff": 0,
        "login_time": 14.0,
        "after_call": 0,
        "break": 12.0,
        "pausa": 0,
        "avalible": 30.0,
        "talk": 37.14,
        "wrapup": 0,
        "cust_leave": 0,
        "total_calls": 25,
        "pause": 15.0,
        "ready": 25.0
      },
      {
        "user": "jane.smith",
        "first_login": 0,
        "last_logoff": 0,
        "login_time": 140,
        "after_call": 0,
        "break": 18.0,
        "pausa": 0,
        "avalible": 42.0,
        "talk": 57.54,
        "wrapup": 0,
        "cust_leave": 2,
        "total_calls": 30,
        "pause": 12.5,
        "ready": 30.5
      },
      ...
    ],
    "general": {
      "pause": 13.75,
      "ready": 27.75,
      "talk": 38.0
    }
  }
}
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