agentTimeUsage

Description

This endpoint retrieves detailed time usage statistics for each agent, showing how much time was spent in different states such as talking, paused, available, and more. It also includes general usage averages across all agents.

 

URL - Method POST

https://clearnexus.croco-dial.net/goAPIv2/goDashboard/goAPI.php

 

Required Parameters

Parameter	Value	Description
goAction	agentTimeUsage	Action to perform.
goUser	MyUser	API authorized user.
goPass	MyPass	Authorized user's password.
responsetype	json/xml	Format of the response (json recommended).

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Example Request (curl)

curl -X POST https://clearnexus.croco-dial.net/goAPIv2/goDashboard/goAPI.php \
  -d "goAction=getAgentTime" \
  -d "goUser=MyUser" \
  -d "goPass=MyPass" \
  -d "responsetype=json"

  Example Response (200 OK)

{
  "result": "success",
  "data": {
    "breakdown": [
      {
        "user": "john.doe",
        "first_login": 0,
        "last_logoff": 0,
        "login_time": 14.0,
        "after_call": 0,
        "break": 12.0,
        "pausa": 0,
        "avalible": 30.0,
        "talk": 37.14,
        "wrapup": 0,
        "cust_leave": 0,
        "total_calls": 25,
        "pause": 15.0,
        "ready": 25.0
      },
      {
        "user": "jane.smith",
        "first_login": 0,
        "last_logoff": 0,
        "login_time": 140,
        "after_call": 0,
        "break": 18.0,
        "pausa": 0,
        "avalible": 42.0,
        "talk": 57.54,
        "wrapup": 0,
        "cust_leave": 2,
        "total_calls": 30,
        "pause": 12.5,
        "ready": 30.5
      }
    ],
    "general": {
      "pause": 13.75,
      "ready": 27.75,
      "talk": 38.0
    }
  }
}