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Get Total Number of Agents Currently in Call

API: goGetTotalAgentsCall


Description

This endpoint retrieves the total number of agents currently handling calls. It specifically looks for agents that are in the following states: InCall, Queue, 3-Way and Park. Is perfect for real-time monitoring of agent activity. It allows you to quickly know how many agents are currently in action.

🔗 URL

https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php

Note: Replace DOMAIN with the specific domain you want to query.

📝 Required Parameters

Parameter Value Description
goAction goGetTotalAgentsCall Action to perform.
goUser MyUser API authorized user.
goPass MyPass Authorized user's password.
responsetype json/xml Format of the response (json recommended).

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Request Examples:

GET :

curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php?goAction=goGetTotalAgentsCall&goUser=MyUser&goPass=MyPass&responsetype=json"

POST (Form Data):

If you prefer to send the data as form parameters:

curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goDashboard/goAPI.php" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "goAction=goGetTotalAgentsCall" \
  --data-urlencode "goUser=MyUser" \
  --data-urlencode "goPass=MyPass" \
  --data-urlencode "responsetype=json"

  Example Response

{
    "result": "success",
    "data": 23
}
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