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What are the requirements for the application?

Connectivity Requirements

To ensure operational stability within the Call Center environment, users must have a stable internet connection with low network variation.

General Recommendations

  • Use a wired Ethernet connection whenever possible.
  • Avoid using Wi-Fi, especially during critical or high-demand operations.
  • Maintain the network free from congestion during working hours.
  • Avoid downloads, streaming, or high bandwidth consumption while handling calls.

Network Quality Parameters

The requirementsconnection neededshould meet the following performance indicators to ensure proper voice communication and platform stability.

verydemanding,buttheyYousome
ParameterIdeal ValueAcceptable ValueDescription
Latency< 80 ms< 150 msTime required for everythingcommunication data to functionbe properlysent areand notreceived.
Jitter < are20 necessary.ms < can30 verifyms Variation in packet arrival times.
Packet Loss< 1%MinimalData packets lost during transmission.
MOS (Mean Opinion Score)4 or higher3.5+Indicator of themperceived voice call quality.
ResourceMinimum Requirement
RAM8 GB
Upload Internet Speed5 Mbps
Download Internet Speed5 Mbps

Before starting operations, it is recommended to verify:

  • Internet connection stability
  • Upload and download speeds
  • Network latency
  • Network jitter
  • Packet loss
  • Voice quality through VoIP testing

Best Practices

  • Restart the modem and router periodically.
  • Keep network equipment firmware updated.
  • Use network cables in yourgood computer’scondition.
    • settings.
  • Prioritize VoIP traffic through QoS (Quality of Service) whenever possible.
  • Avoid shared connections with multiple high-bandwidth devices.

You can also check your internet speed using the following link https://h3.speed.cloudflare.com/

ResourceMinimum Requirement
RAM8 GB
Upload Internet Speed5 Mbps
Download Internet Speed5 Mbps
Maximum Latency100 ms
Packet LossMinimal or none
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