Architecture Overview (High-Level)

Crocodial is built on a modular and scalable architecture that integrates multiple core components:

• Dialing Engine: Handles call distribution and dialing logic

• Campaign Manager: Controls campaign configuration and execution

• Agent Interface: Provides agents with real-time interaction tools

• Supervision Module: Enables monitoring and operational control

• Data Layer: Manages lead data, results, and reporting

This architecture ensures high availability, performance optimization, and seamless scalability.