agent_summary_stats

Description

This endpoint retrieves a summary of agent activity and performance statistics over the last day. It is useful for supervisors and managers to monitor agent productivity, call handling metrics, and time distribution across various call and pause states. This returns detailed data per agent, including call counts (manual, inbound, dialer), time spent in login, pause, talk, and break statuses, as well as call outcomes and user profile information.

URL - Method POST

https://domain.croco-dial.net/goAPIv2/goReports/goAPI.php

Required Parameters

Parameter	Value	Description
goAction	agent_summary_stats	Action to perform
goUser	MyUser	API authorized user.
goPass	MyPass	Authorized user's password.
responsetype	json/xml	Format of the response (json recommended).

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Example Request (curl)

curl -X POST https://domain.croco-dial.net/goAPIv2/goReports/goAPI.php \
  -d "goAction=agent_summary_stats" \
  -d "goUser=MyUser" \
  -d "goPass=MyPass" \
  -d "responsetype=json"

  Example Response (200 OK)

{
  "result": "success",
  "data": {
    "dates": "'2025-05-06' AND '2025-05-06 23:59:59'",
    "headers": [...],
    "rows": [
            {
                "USER": "user.example",
                "calls_handled": "8",
                "manual_calls": "0",
                "inbound_calls": "8",
                "dialer_calls": "0",
                "xfer_out": "0",
                "xfer_in": "0",
                "voicemail": "0",
                "denied": "0",
                "noa": "0",
                "sales": "0",
                "WIT": "0",
                "login_time": "18455",
                "pause": "8",
                "break": "853",
                "talk": "1847",
                "most_dispo": null,
                "portfolio": "AAA",
                "profile": "CUSTSERVICE"
            },
            {
                "USER": "user.example2",
                "calls_handled": "71",
                "manual_calls": "68",
                "inbound_calls": "3",
                "dialer_calls": "68",
                "xfer_out": "0",
                "xfer_in": "0",
                "voicemail": "0",
                "denied": "0",
                "noa": "0",
                "sales": "0",
                "WIT": "0",
                "login_time": "18709",
                "pause": "298",
                "break": "1877",
                "talk": "1640",
                "most_dispo": null,
                "portfolio": "BBB",
                "profile": "COLLECTIONS"
            },
        ...
      ]
  }
}

Data Fields per Agent