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Export Agents Pause Report

API: exportPauseReport

Description

This endpoint allowsprovides you to retrievea detailed call recordsbreakdown of agents,agent providingactivity comprehensiveacross informationbillable and non-billable categories during login sessions. It returns metrics such as usertalk details,time, after-call times,work, dispositions, phone numbers, call types,breaks, and more.total Youlogin canduration specifyper theagent in seconds, allowing for precise time tracking and performance analysis. This report is essential for understanding how agents andallocate thetheir dateworking range to include in the report. This API is ideal for generating detailed call logs, monitoring agent activity, and analyzing call performance across different campaigns and portfolios.hours.

🔗 URL

https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php

Note: Replace DOMAIN with the specific domain you want to query.

📝 Required Parameters

Parameter Value Description
goAction agent_cdr Action to perform
goUser MyUser API authorized user.
goPass MyPass Authorized user's password.
responsetype json/xml Format of the response (json recommended).
fromDate YYYY-MM-DD The start date for the report.
toDate YYYY-MM-DD The end date for the report.

Optional Parameters

Parameter Value Description
user ['example.user1', 'example.user2'] A list of specific users to include in the report.

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Request Examples:

GET:

curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportPauseReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-25&toDate=2025-05-27"

POST (Form Data)

If you prefer to send the data as form parameters:

curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "goAction=exportPauseReport" \
  --data-urlencode "goUser=MyUser" \
  --data-urlencode "goPass=MyPass" \
  --data-urlencode "responsetype=json" \
  --data-urlencode "user[]=Example.User1" \
  --data-urlencode "user[]=Example.User2" \
  --data-urlencode "fromDate=2025-05-13" \
  --data-urlencode "toDate=2025-05-13"

  Example Response

{
    "result": "success",
    "data": {
        "headers": [
           ...
        ],
        "rows": [
            {
                "user": "Example.User1",
                "logged_days": 1,
                "pause_sec": 6571,
                "wait_sec": 16789,
                "talk_sec": 973,
                "wp_sec": 3314,
                "dispo_sec": 1899,
                "dead_sec": 157,
                "manual_talk": 6757,
                "pause": 58,
                "dialne": 643,
                "manual": 1001,
                "priv": 2232,
                "virtua": 2460,
                "data": 0,
                "meetin": 0,
                "train": 0,
                "wc": 0,
                "lunch": 0,
                "lagged": 0,
                "login": 0,
                "andial": 0,
                "billable_time": 29879,
                "no_billable_time": 2290,
                "total_time": 32169
            },
            {
                "user": "Example.User2",
                "logged_days": 1,
                "pause_sec": 9567,
                "wait_sec": 12565,
                "talk_sec": 4679,
                "wp_sec": 0,
                "dispo_sec": 484,
                "dead_sec": 14,
                "manual_talk": 1365,
                "pause": 956,
                "dialne": 49,
                "login": 11,
                "lunch": 1870,
                "manual": 37,
                "priv": 1387,
                "virtua": 1753,
                "wc": 635,
                "data": 0,
                "meetin": 0,
                "train": 0,
                "lagged": 0,
                "andial": 0,
                "billable_time": 20883,
                "no_billable_time": 4859,
                "total_time": 25742
            }
        ]
    }
}

📌 Response Fields

Field Name Description
user Username of the agent.
logged_days Number of days the agent has logged in.
dispo_sec Seconds spent in after-call disposition (aftercall).
wait_sec Seconds spent available, waiting for calls (available).
talk_sec Seconds spent talking on calls.
manual_talk Seconds spent talking on manually dialed calls.
manual Time spent in manual dial mode (excluding talk time).
data Time spent handling data-related tasks.
virtua Time categorized as "Virtua" (custom category).
billable_time Total time that is considered billable.
lunch Time spent on lunch breaks.
wc Time marked for bathroom breaks.
priv Time spent on personal/private breaks.
train Time spent in training sessions.
meetin Time spent in meetings.
pause Time paused without a specific reason.
lagged Time marked as lagged (connectivity/system delays).
login Time spent during login stage.
no_billable_time Total non-billable time.
total_time Total login session time (billable + non-billable).

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