Campaign Definition

Define what a campaign represents in the system.

Typical attributes:

• Campaign name
• Type (outbound, inbound, blended)
• Associated lead lists
• Status (active, paused, completed)
• Description / metadata

Campaign Types

Supported campaign modes:

• Preview dialing (agent reviews lead before calling)
• Progressive dialing (one call per available agent)
• Predictive dialing (automated pacing based on agent availability)
• Power dialing (fixed calls per agent)

Dialing Strategy

Defines how calls are initiated within the campaign:

• Dialing mode (preview, progressive, predictive, power)
• Calls per agent ratio
• Pacing configuration (for predictive dialing)
• Abandon rate control