List of Campaigns

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you will find the Manager option. Upon selecting it, a menu with various options will be displayed.

In the menu that has opened, you must locate the Telephony section. Within this section, you will find an option called Campaigns Manager.

1. Campaign Name: The names will appear in blue; when selected, they will redirect you to the campaign settings.
2. Change Dialer Method: Allows you to modify the dialing method used for the campaign.
   1. Turn On Dialer
   2. Turn Off Dialer
3. AMD
   
   1. turn On AMD
   2. trun Off AMD

4. Record Mix: Allows you to manage or enable call recording settings.

   1. Turn On Record Mix

   2. Switch to Random Record Mix
   3. Switch Even Record Mix

5. Dial Method: Defines the dialing strategy used by the system.

   1. Switch to Power Dial
   2. Switch to Inbound/Preview
   3. Switch to Predictive
6. Channels per Agent: Defines the number of simultaneous call channels assigned to each agent.

7. Action: Provides available actions to manage or modify the campaign settings, there, you will select the option that has been specified according to the corresponding campaign.