Scheduling and Time Windows

 

Control de horario de campaña

This section defines when the campaign is allowed to run, ensuring that calls are made only within the configured time frames.

• Campaign Start/End Dates
  Defines the period during which the campaign will be active. Outside of these dates, no calls will be executed.
• Daily Calling Windows
  Specifies the hours of the day when calls can be made, helping control operations within allowed time ranges.
• Time

Zone Handling
Ensures that calls are placed according

How to configure the appropriate time zone, aligning campaign activityschedule.

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To modify or create a schedule for the targetcampaign, region.you will need to edit the campaign and click on the blue text under the “Local Calltime” section, or access it through Managers → Telephony → Call Times Manager.

 Add:

1. Call Time ID
2. HolidayCall Restrictions
   PreventsTime calls from being made on specific holidays, avoiding contact during non-operational or restricted dates.Comments
3. User Groups
4. Days to which it will be applied

2 - Delete

3 - Edit

Delete and Edit