Status & Control Bar

Within the main user interface, you will find several available options:

1. My Stats
   Displays your activity metrics, including: First Activity, Last Activity, Login Time, Total Calls, Break, Pause, Available, and Talk time.
2. Voicemails
   Shows the voicemail messages received in your account.
3. Callbacks
   Displays calls returned by customers.
4. Chat
   Your personal chat for communication.
5. My Profile
   Allows you to view your name, interface color, and other personalization settings.
6. Logout Button
   Used to sign out of the system.
7. Call Menu Button
   Returns you to the call interface to continue handling calls.
8. Call Queue
   Displays customers waiting in line to be attended.
9. Phonebook
   Contains a list of saved contact numbers for different needs.
10. Call History
    Records all calls made, including the numbers dialed.
11. Play Button
    Used to start receiving calls.
12. Pause Button
    Appears after pressing Play or by scrolling down. Allows you to take a break and select a reason.
13. Hang Up Button
    Used to end the current call.
14. Hold Button
    Used to place the customer on hold.
15. Transfer button
    This button allows you to transfer the current call to a colleague.
16. Call Line Management
    Allows you to manage multiple call lines, including placing customers on hold while handling others.
17. Manual Call Option
    Allows you to place a call by entering the customer’s number.
18. Dial Pad
    Numeric keypad used for dialing.
19. Call Transfer Buttons
    Used to transfer calls to departments such as Loans or Collections. Also available at the top before initiating a call.
20. Mute Button
    Used to mute your microphone during a call.
21. Voicemail Broadcast
    A pre-recorded message sent to the customer’s voicemail.
22. Break Time Indicator
    Shows how long you have been on break.
23. Dial Method
    Displays the current dialing method.
24. Call Duration
    Shows the duration of the current call.