Real-Time Agent Status

Track the live state of agents:

• Available / Ready – ready to take calls
• Busy / On Call – currently on a call
• Wrap-up / After Call Work – completing post-call tasks
• Paused / Break – temporarily unavailable
• Offline / Logged Out – not active in the system

Features:

• Live dashboards showing all agents’ current states
• Color-coded or status indicators
• Time spent in each state