Agent Activity Report
API:Â exportAgentReport
Description
This API provides detailed reporting data for agents over a specified date range. It returns various statistics such as activity times, call durations, and sales for individual users, as well as aggregated summaries for specific parameters.
đź”— URL
https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php
Note: Replace DOMAIN with the specific domain you want to query.
đź“ť Required Parameters
| Parameter | Value | Description |
| goAction | exportAgentReport | Action to perform |
| goUser | MyUser | API authorized user. |
| goPass | MyPass | Authorized user's password. |
| responsetype | json/xml | Format of the response (json recommended). |
Optional Parameters
| Parameter | Value | Description |
| fromDate | YYYY-MM-DD |
The start date for the report. |
| toDate | YYYY-MM-DD |
The end date for the report. |
| user | ['example.user1', 'example.user2'] | A list of specific users to include in the report. |
Note: This endpoint uses body parameters for authentication instead of tokens or headers.
Request Examples:
GET:
curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=exportAgentReport&goUser=MyUser&goPass=MyPass&responsetype=json&fromDate=2025-05-01&toDate=2025-05-14&user=example.user1POST (Form Data)
If you prefer to send the data as form parameters:
curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \
-H "Content-Type: application/x-www-form-urlencoded" \
--data-urlencode "goAction=exportAgentReport" \
--data-urlencode "goUser=MyUser" \
--data-urlencode "goPass=MyPass" \
--data-urlencode "responsetype=json" \
--data-urlencode "fromDate=2025-05-09" \
--data-urlencode "toDate=2025-05-10" \
--data-urlencode "user[]=Example.User1" \
--data-urlencode "user[]=Example.User2"Â Example Response
{
"result": "success",
"data": {
"headers": [
{
"title": "User",
"field": "user",
"frozen": true
},
{
"title": "First Activity",
"field": "first_activity",
"minWidth": 125
},
...
],
"rows": [
{
"user": "Example.User1",
"portfolio": "CSC",
"first_activity": "2025-05-05 10:39:25",
"last_activity": "2025-05-05 20:00:41",
"avalible": "6708",
"avail_between_calls": "10",
"talk": "21066",
"avg_talk": "30",
"talk_+_avail": "27774",
"wp_sec": null,
"aftercall": "2203",
"total_calls": "684",
"break": "3699",
"pause": "6",
"login_time": "33685",
"sales": "3",
"denied": "0",
"lip": "0",
"vrf": "0",
"profile": "Servers"
},
{
"user": "Example.User1",
"portfolio": "GAL",
"first_activity": "2025-05-05 12:06:13",
"last_activity": "2025-05-05 20:57:27",
"avalible": "5542",
"avail_between_calls": "19",
"talk": "15440",
"avg_talk": "42",
"talk_+_avail": "20982",
"wp_sec": null,
"aftercall": "3263",
"total_calls": "299",
"break": "6394",
"pause": "125",
"login_time": "30926",
"sales": "4",
"denied": "0",
"lip": "0",
"vrf": "0",
"profile": "Mul Portfo"
}
],
"summary_headers": [
{
"title": "Type",
"field": "type",
"frozen": true
},
{
"title": "Login Time",
"field": "login_time"
},
...
],
"summary_rows": [
{
"type": "Summary",
"user": 0,
"portfolio": 0,
"first_activity": 4050,
"last_activity": 4050,
"avalible": 12250,
"avail_between_calls": 29,
"talk": 36506,
"avg_talk": 72,
"talk_+_avail": 48756,
"wp_sec": 0,
"aftercall": 5466,
"total_calls": 983,
"break": 10093,
"pause": 131,
"login_time": 64611,
"sales": 7,
"denied": 0,
"lip": 0,
"vrf": 0,
"profile": 0
},
{
"type": "Average",
"user": 0,
"portfolio": 0,
"first_activity": 2025,
"last_activity": 2025,
"avalible": 6125,
"avail_between_calls": 14.5,
"talk": 18253,
"avg_talk": 36,
"talk_+_avail": 24378,
"wp_sec": 0,
"aftercall": 2733,
"total_calls": 491.5,
"break": 5046.5,
"pause": 65.5,
"login_time": 32305.5,
"sales": 3.5,
"denied": 0,
"lip": 0,
"vrf": 0,
"profile": 0
},
{
"type": "Max",
"user": 0,
"portfolio": 0,
"first_activity": 2025,
"last_activity": 2025,
"avalible": 5542,
"avail_between_calls": 19,
"talk": 15440,
"avg_talk": 42,
"talk_+_avail": 20982,
"wp_sec": 0,
"aftercall": 3263,
"total_calls": 299,
"break": 6394,
"pause": 125,
"login_time": 30926,
"sales": 4,
"denied": 0,
"lip": 0,
"vrf": 0,
"profile": 0
},
{
"type": "Min",
"user": 0,
"portfolio": 0,
"first_activity": 2025,
"last_activity": 2025,
"avalible": 5542,
"avail_between_calls": 10,
"talk": 15440,
"avg_talk": 30,
"talk_+_avail": 20982,
"wp_sec": 0,
"aftercall": 2203,
"total_calls": 299,
"break": 3699,
"pause": 6,
"login_time": 30926,
"sales": 3,
"denied": 0,
"lip": 0,
"vrf": 0,
"profile": 0
}
]
}
}
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